FirstAlt Trip Services Rep l - Military Veterans
at First Student
First for a reason:
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
Major Responsibilities
- Act as the main point of contact for clients in regard to routing, student information, school schedules, etc.
- Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards.
- Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention.
- Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members.
- This position requires a high level of customer service communication and care
- Handle escalated situations with a sense of urgency, calmness, and professionalism
- When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document
- Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention.
- Receive incoming Clients calls with a high level of professionalism and care
- Problem-solve transportation concerns from parents, clients, and Transportation Partners
- Effectively communicate via telephone, email, text message, and chat applications with a wide variety of customers, clients and employees
- Successfully navigate multiple computer systems and applications simultaneously
- When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document
- Ability to cross-train and assist in other departments or projects at your manager's request. This would typically be done between call volume peaks
- Handle escalated situations with a sense of urgency, calmness, and professionalism
- Detail and solution orientated while being part of a team environment
- Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management.
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.
We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.
Harrisburg, PA
We consider it an honor to extend meaningful career opportunities to veterans once they separate and to military spouses as their husbands and wives actively serve. We pride ourselves on understanding military families’ unique circumstances and accommodating what they need, whether it’s:
- A part or full-time job upon separation to ease your transition into the civilian workforce
- A full or part-time job to supplement your serving spouse’s income
- The freedom, flexibility, and peace of mind to move with your military transferred spouse – we have thousands of locations all across the U.S., Puerto Rico and Canada
- The start of a successful future that sees twenty or more years of distinguished service with us, with many promotions and achievements along the way
Join us and you’ll find that our mission of strengthening our local communities and core values that stress integrity, excellence, caring and dedication are very similar to the military. We also have directly related technical, mechanical, maintenance and automotive opportunities along with management and leadership opportunities where you can continue to lead and serve with passion and pride.