We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits.

As a Senior Staff Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Styker's Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers.

What you will do:

Document and manage customers reported issues, delivering excellent customer service and managing customer expectations
Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution
Collaborate within the company, escalating issues and engaging others to solve hard problems
Author knowledge-based articles for internal and external use
Review product documentation prior to new releases
Provide formal and informal training to customers and partners
Report product defects and enhancement requests
Identify and advocate product supportability requirements

What you need:

Required:

BA in Computer Science or related field, or 6+ years additional equivalent work experience
6+ years experience in customer technical support working in a hosted application environment.
Demonstrated Linux experience.

Preferred:

RHCE and or RHCSA certification desired
System Admin knowledge of SSL, Networking, Load Balancer, and Data Base
Ability to lead and mentor developing team members
Track record of proving superior customer service

#IND1

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Senior Staff Technical Support Engineer (Hybrid) - Military Veterans

at Stryker Corporation

Fort Wayne, IN