IT Engineer - Military Veterans

Lutron Electronics Company, Inc


IT Engineer

CR--Cartago

Job ID: 2024-4116
Type: Regular Full-Time
# of Openings: 1
Category: Information Technology
Lutron - Cartago, CR

Overview

We are seeking an IT Engineer to join our dynamic team at the Lutron Costa Rica operation. Under the direction of the Facilities Manager, you will be responsible for maintaining, troubleshooting, and optimizing the organization's IT infrastructure. You will work with hardware, software, networks, and systems, ensuring they function seamlessly to support day-to-day operations. The ideal candidate will have strong technical expertise, excellent problem-solving abilities, and a commitment to delivering high-quality IT support.

As a uniquely qualified candidate, your main responsibilities will be:

• Install, configure, and maintain hardware and software systems. Diagnose and resolve technical issues related to servers, networks, and computer systems.
• Ensure the proper functioning of local area networks (LANs), wide area networks (WANs), and internet connectivity. Troubleshoot network issues and manage firewalls, switches, and routers.
• Provide technical support for end-users (helpdesk), including troubleshooting hardware and software problems. Assist with software installations and upgrades.
• Implement and manage security protocols, including firewalls, encryption, antivirus, and anti-malware software. Regularly perform security audits to ensure system integrity.
• Develop and execute data backup and disaster recovery procedures to ensure business continuity.
• Monitor system performance to ensure optimal operation. Analyze system logs and troubleshoot performance bottlenecks.
• Maintain accurate documentation of IT infrastructure, procedures, and troubleshooting steps. Prepare regular reports on system performance, incidents, and IT projects.
• Work with cross-functional teams to implement new technologies and improve existing systems. Provide training and support to staff on new IT systems and tools.
• Assist in the planning, implementation, and management of IT projects, ensuring they are delivered on time and within budget.
• Coordinate with external suppliers to ensure equipment, infrastructure and consumables used are appropriate to the operations and are the most efficient solution.
• Supervise and mentor a team of IT support specialists, ensuring they have the resources and guidance needed to succeed
• Ensure safety policies are being followed.
• Other duties as assigned by area Manager.
• Stay aligned to Lutron’s culture and values
  • Be passionate
  • Be flexible and adaptable to changing markets
  • Be an innovative thinker
  • Be customer focused
  • Be ethical

• Bachelor’s degree in Information Systems Technology, Computer Science, Management Information Systems, or equivalent degree in the IT field
• Minimum, cumulative GPA of 3.00
• Project Management certification or similar is a plus
• Minimum of 5 years of experience in an IT support or engineering role.
• Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs, etc.).
• Hands-on experience with server administration (Windows Server, Linux, etc.), cloud services (AWS, Azure, etc.), and virtual environments (VMware, Hyper-V).
• Proficiency in hardware diagnostics, installation, and maintenance.
• Experience with IT security best practices and tools.
• Familiarity with backup and recovery systems.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.

Required Skills:

• Ability to work in a self-managed work team environment.
• Fluent in written and verbal English and Spanish
• Excellent verbal and written communication skills
• Excellent analytical skills
• Sound judgment and decision making, problem solving, flexibility, assertiveness, resilience, and strong quality orientation
• Hands-on professional.
• Ability to work in a fast paced and changing environment to accomplish goals while multitasking
• Ability to manage multiple tasks, with a customer-focused sense of urgency
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics (Word, Excel, PowerPoint).

Lutron is a design-driven technology company with a history of industry-disrupting innovation. Since our invention of the rotary dimmer in 1959, we have become the world leader in smart lighting controls and automated shades, providing IoT products for millions of homes and buildings, including some of the most prestigious architecture around the world.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.

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