Bodily Injury Sr Adjuster - General Motors Insurance - Military Veterans
at GM Financial
Overview
Why General Motors Insurance?
At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial.
This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience.
GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers.
This position will be posted until filled. There are 2 available roles.
Schedule will be 8:00 am - 5:00 pm CST.
Responsibilities
As a Bodily Injury Sr Adjuster, you will investigate, evaluate, negotiate, and adjust low to moderately complex auto claims involving third party injuries in addition to first party uninsured or under insured motorist losses. You will be responsible for confirming coverage is active for the loss. You will investigate which party is liable for a loss by researching the applicable laws and regulations, interviewing the various parties involved in the loss, analyzing damage photos, and reviewing police reports. You will also be responsible for negotiating and settling injury claims with claimants or policyholders directly, or with attorneys representing them. You will work under direct supervision to perform routine work assignments and problem resolution. This is a remote position that does not require any travel.
About the role
- Provide claims service via various channels to members and third-party customers
- Adjusts low to moderately complex auto claims involving first and third-party injuries to include BI and UM/UIM exposures
- Acquire and apply basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the General Motors Insurance claims handling processes and procedures
- Seek guidance from team members to resolve issues and identify appropriate issues for escalation
- Partner with and/or directs vendors and internal business partners to facilitate claims resolution
- Contribute to business goals, performance metrics, and effectively uses tools & technology
- Support workload surges and/or catastrophe operations as needed
Qualifications
What makes you a dream candidate?
- Experience in an inbound phone-intensive, contact center environment using a headset
- Knowledge of how to build lasting relationships with internal and external customers and business partners
- Computer literacy in a Windows operation environment
- Strong written and verbal communication skills
- Ability to implement and adapt to rapid change
- Creative, innovative, and forward-thinking mindset
- Able to navigate and work in multiple systems simultaneously
Experience
- 4+ years of auto claims adjusting experience required
- 2+ years of experience handling injury claims required
- 2+ years of customer service experience preferred
Licenses
- Insurance Adjuster License required
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: 100% remote
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Salary
The base salary range for this role is: USD $69,000.00 to $127,400.00. At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education. This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.
United States / Remote
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America and Asia. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
OUR BUSINESS & OUR HISTORY
GM Financial was founded as AmeriCredit in September 1992 and opened its first branch office in Fort Worth, Texas. On October 1, 2010, AmeriCredit Corp. was acquired by General Motors Company and renamed General Motors Financial Company, Inc. (GM Financial). In 2011, GM Financial acquired FinanciaLinx to serve GM dealers and customers throughout Canada. In November 2012, GM Financial announced the acquisition of Ally Financial Inc.’s international operations. The majority of those acquisitions were finalized in 2013, with the remaining market, a 35 percent equity interest in a joint venture in China, acquired in January 2015. In October 2017, GM Financial completed the sale of its European financial subsidiaries and branches as part of General Motors’ sale of the Opel and Vauxhall businesses to Peugeot S.A.
GM Financial provides auto finance solutions to 14,000 dealers worldwide, with earning assets of $93 billion at September 30, 2018.
CORPORATE GOVERNANCE
GM Financial's success is largely dependent on building strong, lasting relationships with our dealers and the consumer customers that we serve. This is why we are committed to providing best-in-class customer service, while promoting open, honest communication at all levels.
Our executive team and all employees must adhere to GM Financial's Code of Business Conduct and Ethics. Our Code outlines the principles by which all team members conduct business with customers, vendors and each other. These principles apply to all GM Financial team members and affiliates and although it does not cover every issue that may arise, the Code provides guidelines for all employees in regard to their business conduct.
For a deeper understanding of expectations and guidelines set forth for the entire GM Financial team, please review GM Financial's Code of Business Conduct and Ethics policies below.