Help Desk Support Technician - Military Veterans

AppleOne is proud to present:
Position Overview:
As a Help Desk Support Technician, you will be the first point of contact for users experiencing technical issues. You’ll troubleshoot, resolve, and escalate problems, ensuring the delivery of prompt and effective solutions to our customers. This is an excellent opportunity for individuals looking to grow their technical skills while delivering excellent customer service in a fast-paced environment.

Key Responsibilities:
Provide remote technical support to end-users via phone, email, or chat
Troubleshoot hardware, software, network, and system issues, providing clear and efficient solutions
Install, configure, and maintain computer systems, software, and peripherals
Document all support interactions, solutions, and issues in the help desk ticketing system
Escalate unresolved issues to the appropriate technical teams or supervisors
Assist with system updates, patches, and routine maintenance
Ensure all support requests are handled in a timely and professional manner
Maintain knowledge of current software and hardware products, as well as industry best practices
Collaborate with IT team members on ongoing projects and system improvements

Qualifications:
Solid understanding of computer systems, mobile devices, and software applications
Experience with ticketing systems and remote support tools
Strong problem-solving and troubleshooting skills
Excellent communication and customer service skills
Ability to work independently as well as part of a team
Relevant certifications (e.g., CompTIA A+, ITIL, etc.) are a plus
Ability to multitask and manage time effectively in a fast-paced environment

EEO/AA Employer/Vet/Disabled.





The Know Your Rights poster is available here:


https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf





The pay transparency policy is available here:


https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf





For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.





We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.





AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.


https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf





We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


#1058

Entry Level