Customer Service Representative I - Military Veterans
at Yardi Systems Inc
About the Role:
Are you passionate about delivering exceptional customer service in a fast-paced, team-oriented environment? As a Customer Service Representative I, you'll be the first point of contact for clients, website users, prospective residents, and current residents of apartment communities utilizing Yardi's products and services. You'll handle inbound calls, emails, and chats, providing information and support tailored to an assigned client group. Responsibilities include answering leasing inquiries, assisting with resident service requests, and offering web application guidance. This role is ideal for detail-oriented individuals eager to develop their skills while delivering outstanding support.
What You'll Do:
- Answer inbound phones in a high-volume call center environment
- Handle email or chat-based customer inquiries efficiently
- Maintain a high degree of professionalism, availability, dependability, and flexibility
- Deliver a highly professional customer service experience
- Handle service request/work order calls with efficiency and accuracy
- Process payments and handle billing inquires
- Positively represent our client properties to prospects and current residents
- Document all communications per established procedures; create and updates client records
- Develop knowledge of call center procedures, best practices, and assigned skill set
- Escalate issues to Team Leader when necessary
- High School Diploma or G.E.D.
- Two (2) years of customer service experience
- Proficiency in MS Office and Internet Explorer
- Ability to communicate effectively, cooperatively, and persuasively
- Ability to nurture a cooperative, team-oriented environment
- Ability to treat all employees and clients with respect and dignity
- Ability to prioritize and execute tasks within a fast-paced environment
- Determination and self-motivation
- Strong problem-solving skills
- Good organizational skills
- Ability to prioritize in a fast-paced environment with multiple tasks
- Excellent written and verbal communication skills, including appropriate grammar and punctuation
- Attention to detail
- Knowledge of Federal Fair Housing Laws
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.
Discover the Yardi Difference:
Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
#YardiCareers #TeamYardi #hiring
All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.
EOE/Race/Gender/Disability/Vets
*lr
#LI-Hybrid
Irving, TX
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Our Company
Established in 1984, Yardi has grown dramatically over the last three decades to become the leading provider of high-performance software solutions for the real estate industry. Today, we employ over 4,000 dedicated professionals working in over 35 offices throughout North America, Europe, Middle East, Asia, and Australia.
Since its founding, Yardi has set the standard for real estate software solutions with a combination of responsiveness and technical innovation. We understand the unique needs of the industry’s various segments and have the technical expertise and vision necessary to translate that understanding into powerful solutions that meet and exceed those needs.
Our Philosophy
Key to our longevity and stature in the industry is the importance Yardi places on relationships – both outside and inside the company. This means listening to our clients and employees and actively seeking their feedback in designing, developing, and supporting our products. We view every client affiliation as a long-term relationship, one in which our goal is to ensure the ongoing satisfaction and goodwill of our clients by providing them with unparalleled products and service.
We regard our employees as our most valuable asset. Bricks and mortar do not make a successful company, people do. Without the commitment, enthusiasm, and expertise of our employees, Yardi would not be the industry leader it is today. With this in mind, Yardi has created an environment for its employees that empowers, encourages, and challenges them to work to their highest potential so that, together, we can provide our clients with the superior products and service they deserve and have come to expect from us.
Our Regard for Community
Yardi considers itself an integral part of the communities in which it operates and, by extension, the larger global community.
As such, we believe it is vitally important to contribute to the health and well being of those communities, whether by volunteering time and energy to worthwhile causes or providing financial support to advance humanitarian goals.