Service Manager - Military Veterans
at John Deere
- Pay $72,000 - $118,000 / year
Are you a team builder? A multi-tasker? A people person, as well as a leader? If so, 4Rivers Equipment wants you to join our team as a Service Manager! This position manages the service department to ensure customer satisfaction throughout the entire service process. Our location in Durango is looking for qualified candidates today!
Company Summary
By partnering with 4Rivers Equipment you become part of a John Deere Award Winning team. 4Rivers Equipment is built with positive attitudes and impeccable integrity. With multi-state locations from Fort Collins, CO to El Paso, TX, we can offer the opportunity to grow yourself and your career while being a part of a fun and team-oriented work environment. Here at 4Rivers Equipment our mission is to improve the lives of our customers, business partners, and employees. That's being, "Your Working Partner."
Benefits
Low Deductible Medical/Dental/Vision
401K and Roth IRA Options Available
401K Match and Profit Share
Life/AD&D
Online Learning / JDU
Paid Time Off
Asset Investment
4Rivers Employee Discount / ADP LifeMart Discounts
Customized Career Path
Essential Duties
- Optimize the Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.
- Creates annual Service Department goals and budget, in alignment with the organizations financial and operational objectives.
- Develops and executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
- Recruits, hires, develops, and retains key talent through training and individual development plans.
- Coordinates customer clinics, field days, and related promotional events.
- Negotiate equitable service policy settlements.
- Manage work-in-process and pending service work.
- Analyze service rework and take corrective action.
- Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
- Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
- Ensures the maintenance of the service physical plant and yard areas, mobile equipment, service vehicles, shop equipment and tooling.
- Perform other duties as assigned.
Education and Qualifications
- High School diploma or equivalent experience.
- In-depth knowledge of heavy equipment technology.
- Minimum 5 years of experience in a heavy equipment service department (or equivalent experience).
- Supervisory or management experience.
- Strong communication, math, and analytical skills.
- Professional appearance.
- Team building skills.
4Rivers is an Equal Opportunity Employer.
Pay commensurate with experience, knowledge, ability and location.
Req# 1701
Job Posting Closing Date: 1/15/2025
United States / Remote
We at John Deere are passionate about finding a way to give back to those who have served our Country. Working for a John Deere dealership or factory is bigger than just a job. It's growth in oneself, on a path to achieving all you hoped to accomplish. It's pride in your community, from the first customer you serve to supporting the community. It's knowing that what you do helps to feed, clothe, and shelter the world. It all starts with you. Starting here. Starting now!
Interested in joining the industry's best? At John Deere, veterans will find:
• A higher sense of purpose – helping those the farmers and infra-structure workers that feed and shelter the world
• A team-based environment focused on supporting the customer
• A never-ending desire for continuous improvement - We are looking for leaders, change agents, different perspectives
• Market leading pay and benefits
John Deere actively welcomes transitioning active duty service members to participate in internship opportunities at our dealership and factory locations across the United States. Timing of the internship is mutually agreed upon between the service member, her/his commander. Potential opportunities include:
• Dealer technicians – Nationwide opportunities
• Factory production roles at 16 major facilities– assembly, welders, machinists, skilled trades
• Support roles – IT, supply chain, logistics, engineering, human resources
How to apply:
Check out our open opportunities to the right for more information and to apply.
Once you click ‘Apply Now’, John Deere will receive a notification with your information. In order to be considered for next steps, please make sure you have an updated resume uploaded to your RecruitMilitary profile. Once John Deere reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
Discuss Your Career Options with a Veteran at John Deere Today!
All interested service members and veterans can learn more and fill out a contact card at https://www.deere.com/MilitaryCSP. We will connect you with a John Deere veteran to discuss all potential options/matches.