Clinic Services Representative II - Military Veterans

Position Summary:

Rutgers, The State University of New Jersey, is seeking a Clinic Services Representative II for the Center for Dermatology at the Robert Wood Johnson Medical School.

Performs a variety of patient registration, billing and collection duties in support of department operations. Greets and registers patients, schedules appointments, responds to routine inquiries regarding a number of operating and billing issues, receives patient payments and performs routine bookkeeping tasks.

Among the key duties of this position are the following:

• Answers routine inquiries regarding physician's qualifications, available appointment times, and directions to facility, etc., in accordance with written policies.
• Refers more complex questions as appropriate in accordance with established policies and procedures.
• Provides physician information and referrals for care to patients, in a courteous and professional manner utilizing referral service software.
• Greets patients in a courteous and professional manner.
• Utilizes computer to schedule patient appointments for a variety of providers in a timely and efficient manner and in accordance with written policies and guidelines.
• Utilizes computer to process full registration information for new patients, including accurately collecting and verifying insurance information.
• Provides information in person, in writing or by telephone in response to inquiries and in accordance with procedures for patient confidentiality and the surrounding circumstances.

• Prior experience accessing and retrieving information from a computer database.

• Physical Demands: Standing, sitting, walking, talking or hearing. No special vision requirements. Ability to lift or exert force up to 25 lbs.
• Work Environment: Office environment. Moderate noise.

• Must be able to travel to multiple sites.