Student Retention and Support Coordinator - Military Veterans

Location: Illinois: Chicago
Job Description:

• Provides individualized support to students on delayed graduation timelines.
• Communicates regularly with students, connecting them to campus resources to help them stay on track.
• Assists in onboarding students resuming studies after a leave of absence in collaboration with academic advisers and various offices and campus partners.
• Serves as a contact for students on inactive status, maintaining regular communication and support.
• Assists in analyzing current data to identify at-risk students and develop predictive models for early intervention.
• Supports the evaluation of current retention efforts and helps in creating comprehensive retention plans.
• Tracks and reviews student records, ensuring accurate and up-to-date information for analysis.
• Collaborates with various university offices, including College Academic Advising Office, Office of College Community Standards, and College Center for Student Success, to promote student success.
• Supports the implementation of development programs for students served by Campus and Student Life (CSL) and College Center for Student Success (CCSS).
• Participates in the development of trainings, workshops, and initiatives to enhance faculty and staff competencies in supporting students.
• Updates the Assistant Director of Student Retention and College leadership on the progress of retention strategies.
• Participates in meetings, committees, and other groups to communicate information regarding services, programs, and other opportunities for student support.
• Participates in Orientation and Commencement activities each year as part of The College core programs.
• Conducts regular meetings with students to discuss academic programs, choice of major, academic progress and career goals. Facilitates students' progress towards the degree.
• Advises students with minor academic difficulties and counseling while responding to queries from faculty, staff and parents.
• Performs other related work as needed.

Preferred Qualifications

Education:

• Master's degree in a related field strongly preferred.

Experience:

• Minimum of 2-3 years of experience in student support services, advising, or related areas. Graduate work may be accepted.
• Sklled at working with student caseloads, prioritizing tasks, and flexibility.
• Background with student retention strategies and familiarity with university structures and functions.
• An understanding of intersectional identities and diverse student needs.

Technical Skills or Knowledge:

• Knowledge of best practices in student success and retention.
• Proficiency in Excel, Microsoft Word, PowerPoint, and discipline-related software.

Preferred Competencies

• Strong verbal and written communication skills.
• Manage multiple projects with competing priorities.
• Initiate creativity.
• Work independently.
• Build collaborative relationships with faculty, staff, and students.
• Confidentiality and discretion in handling sensitive information.
• Strong interpersonal, analytical, and organizational skills.
• Analyze and interpret data effectively.

Working Conditions

• Office environment.
• Some evening and weekend work.
• Fast-paced environment.
• Sit at a computer for extended periods.
• Periodic walking to other campus locations.

Application Documents

• Resume/CV (required)
• Cover Letter, including interest in the position (required)
• References Contact Information (3) (required)

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.