Patient Services Associate - Military Veterans

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

To provide support and coordination of divisional patient care services.

• Receive and assist patients, visitors, and staff in a high-volume clinic that services multiple modalities.
• Monitor waiting area activity and assure a clean, organized, and safe environment.
• Promote personal comfort and convenience of patients and families by routinely checking their needs.
• Assist patients with questions on the phone or in person.
• Escort patients and visitors to different areas as needed for patient care and visitation, including those that are wheelchair bound.
• Collect payments, co-pays and past due balances at patient check out using established department guidelines.
• Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards.
• Accurately schedule and reschedule exams for patients who are unable to be seen.
• Provide patients oral contrast as needed per protocol.
• Provide information regarding hospitals and community services as needed.
• Process and compile patient paperwork for exams and clinical staff.
• Accurately record any phone messages and assure they are forwarded appropriately.
• Utilize paging system to contact appropriate staff as required.
• Prepare patient itinerary, consents, and all other appropriate correspondence.
• Identify and track reoccurring operational problems and participate in resolution.
• Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.
• Communicate with referral coordinator staff to ensure patient waivers are distributed as needed.
• Assist call center, referring clinics, and patients with telephone inquiries. Triage phone calls appropriately if unable to directly assist.

• Ability to follow Radiology Gold Standard Customer Service guidelines consistently.
• Adhere to high standards of teamwork by demonstrating adaptability, dependability, flexibility, and consistently sharing information and resources with others.
• Ability to work independently in an ever-changing and potentially stressful environment and possess strong organizational skills.
• Demonstrate initiative, ability to prioritize, and ability to accept direction.
• Ability to utilize proper grammar.
• Excellent attendance record
• High School diploma or equivalent
• 2-3 years experience in customer service setting

• Working knowledge of MiChart (Cadence, EpicCare, and Radiant)
• Familiarity with medical terminology.
• Experience in a health care environment.

Every Monday and Friday from 2pm-10pm, every other Thursday from 2pm-10pm.

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.