Manager, Field Operations - Military Veterans
at Spectrum
Are you an innovative problem solver? Do you thrive in a fast-paced environment with constant change? Can you leverage your creativity to lead and build a team for success? Then working as a Field Operations Manager within Spectrum’s Field Operations business unit may be right for you.
At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. As a Field Operations Manager, you ensure that field technicians and field supervisors deliver essential and innovative technology that people use in everyday life, in a safe and professional manner, while consistently exceeding the expectations of our growing customer base.
BE PART OF THE CONNECTION
As a Field Operations Manager you will demonstrate your leadership by providing direction to fulfillment technicians and contractors. Serving as a Spectrum Ambassador, you maintain system integrity and oversee installation and service orders while building face to face relationships with Field Technicians, Field Supervisors, and Spectrum customers. You will coach for success and oversee hiring, training, developing, and performance management while promoting an environment of trust and respect.
WHAT OUR FIELD OPERATIONS MANAGERS ENJOY MOST
- Driving results and providing world-class customer service
- Developing and leading a team
- Building relationships
This role is a hybrid of both outside work and inside work. You will have the ability to self-manage your time, and balance between two environments.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Education: Bachelor’s degree in electronics or related field, equivalent work experience, industry certifications (NCTI, SCTE, BCT/E)
- Experience: Technical supervisory experience or equivalent (5+ years)
- Skills: Leadership, time management, organization, critical thinking, professionalism
- Abilities: Analytical, project management, SME in tools, guidelines/policy, and products
SPECTRUM CONNECTS YOU TO MORE
- Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills
- Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company
- Competitive Pay: Generous starting pay
- Total Rewards: See all the ways we invest in you—at work and in life
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TOP503 2024-45426 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Jackson, TN
At Spectrum, we take pride in being named one of Forbes’ Best Employers for Veterans. Almost one in ten employees at Spectrum have a relationship with the U.S. Military in a wide variety of careers across our 41-state footprint. Our connection to transitioning service members, veterans, guard, and reservists, as well as members of the military spouse community, is strong.
We do this through a broad range of efforts to recruit, train, and retain veterans and military spouses including:
· Nationally Certified Broadband Field Technician Apprenticeship Program: This post-hire opportunity allows eligible Veterans to receive GI Bill Benefits in addition to their Compensation and Benefits.
· Partnerships with the following: Military bases and veterans' organizations, Hiring our Heroes, Centurion Military Alliance, Wounded Warrior Project, Paralyzed Veterans of America and Military Spouse Employment Partnership.
· Veteran-focused Business Resource Group: This group assembles veteran employees who have shared characteristics and life experiences with a focus on professional development and recruiting talent.
· Plus, we have a dedicated Military Talent Attraction Team.
We aim to foster an inclusive culture and workplace where each and every person is empowered to bring their best ideas, helping us better serve our customers and make an impact in our communities. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Some of our top career opportunities include:
· Human Resources
· Project Management
· Network Engineering
· Physical Security
· Customer Service/Contact Center
· Field Technician
· Sales
· Summer Intern (Active Students, Rising Jr. or above)
Here, employees don't just have jobs, they build careers. We hope that you will consider all that Spectrum has to offer. To learn more about some of the ways that we invest in our employees, visit our compensation and benefits page: jobs.spectrum.com/total-rewards
You can also visit our dedicated Military Careers Page today to find support and resources that are specific to the military community and a list of our current openings at Spectrum: jobs.spectrum.com/military-recruiting
Spectrum, owned by Charter Communications, Inc., is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.