We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits.

As a Backline Engineer at Stryker, you will spearhead the resolution of complex technical issues while collaborating closely with both the Critical Incident Team and engineering. This role requires deep technical knowledge and the ability to guide the technical support team through challenging technical escalations. The ideal candidate will have a strong foundation in technical problem solving and a commitment to continuous learning and improvement.

What you will do:

Technical Expertise: Serve as the lead technical expert within the support team, addressing the most complex product issues with a strategic approach to troubleshooting.
Critical Incident Collaboration: Work closely with the Critical Incident Team to efficiently address high-severity issues, ensuring minimal impact on customer operations and support delivery.
Engineering Escalations: Oversee and streamline the process of escalating issues to engineering, facilitating quick and effective solutions to technical challenges.
Backlog Guidance: Provide expert advice and intervention for cases that are stalled in the backlog due to their complexity or unique nature, ensuring they are resolved efficiently.
Knowledge Sharing: Conduct regular training sessions and knowledge-sharing activities with the Delivery team based on insights and learnings from backline operations.
Feedback Loop: Engage regularly with trainers, delivery teams, and managers to gather feedback on areas requiring further training and support, using this information to inform continuous improvement efforts.

What you need:

Required:

Bachelor’s degree in Computer Science, Engineering, or a related technical field.
Minimum of 6 years’ experience in a technical support or engineering role, with a proven track record in problem-solving complex technical issues.

Preferred

Strong understanding of support processes and escalation management.
Demonstrated analytical and troubleshooting skills.
Experience with training or knowledge transfer.

#IND1

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Backline Engineer (Hybrid) - Military Veterans

at Stryker Corporation

Remote