AV Support Technician | The University of Texas at Arlington - Military Veterans

Job Summary: The position is primarily responsible for providing base level support and preventive maintenance of the equipment in academic teaching and learning spaces. Provide readiness checkups May assist team members with preparing conference rooms and other event spaces for events. Support audience includes faculty, staff, and students in delivering educational or other administrative content. Essential Duties: AV Support for academic teaching and learning spaces: Provide base level and preventive audio-visual support for all teaching spaces. Resolve common reoccurring problems on instructional equipment or provide an alternative so that classes can continue. Perform proactive room tours to ensure all AV equipment/software is working properly. AV Support for conference rooms and academic event spaces: Confirm audio and video conference equipment in conference rooms operates as expected to ensure stability for clients. Perform reboots and confirm digital displays in conference rooms and public areas across campus are functional during tours. Customer Support: Provide technical instructions to a non-technical audience. Collaborate with other members of the IT team, especially Service Desk staff to resolve common tickets/issues. Escalate calls internally as needed, & monitors progress through resolution. Record client requests and incidents in the ticketing system following documentation requirements. Other Duties as Assigned The job duties listed are general in nature and are examples of the duties/responsibilities performed and are not meant to be exclusive to the job. Management retains the right to add or modify duties at any time. Required Qualifications: Associate's degree with coursework in a related field; or any equivalent combination of education, training, and experience. Preferred Qualifications: Bachelor's degree with coursework related to technology such as Information Systems, Computer Science, or Business Administration. IT certifications, such as CompTIA A+, Microsoft Certified Desktop Support Technician, or AVIXA (Audiovisual and Integrated Experience Association) certifications. Hands-on computing experience with AV support situation, with a focus on instructional technology in a classroom and/or lab environment. Special Instructions: Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major. EEO Statement: It is the policy of The University of Texas at Arlington ( UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University's compliance with this policy. Open Until Filled: No Location: Arlington