Representative, Sales - Parts - Deer Valley, AZ - Military Veterans

Representative, Sales - Parts - Deer Valley, AZ

Mesa, AZ, USA Req #1568

Thursday, December 19, 2024

Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment.

WHO WE ARE:

Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona. We are a third-generation family-owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada and portions of Eastern California. We are a diverse group of people, but we all share an inspiring vision to BE THE BEST. That vision is achieved by our individual commitments to work hard and live our core values every day.

WHAT WE OFFER:

• Competitive Pay
• Vacation & Sick Leave
• Medical/Dental/Vision
• 401(k)
• Tool Discounts/Tool Insurance
• Technical Training & Professional Development Classes
• And More

JOB DETAILS:

Shift

1st/Day Shift

Location
On-Site
Schedule

Schedule to be provided by leader

Salary Range

$21.16 - $26.18 Per Hour

J OB SUMMARY:

Assist customers by accepting parts orders and processing them in the most expedient, efficient manner.

ESSENTIAL FUNCTIONS :

• Acknowledge customers. Set an example of good customer relations and intra-company cooperation.
• Write Parts Sales Orders (PSO).
• Know products sold and manufacturers represented.
• Receive mail-in purchase orders and confirming purchase orders. Make oral and written quotations to the customer.
• Use the customer account list when processing open account parts orders.
• Accept credit returns from customers.
• Accept after-hours parts calls. Build hoses for customers as needed.
• Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures, and standards.

• Assist Parts and Service Sales Representative with all parts related questions or problems. Provide sales leads as they occur.
• Assist in all departmental duties. Maintain a working knowledge of Parts Department functions. This includes: Locate and price PSO's; pick, pack, back order, receive and ship a parts order; operate Parts Will Call; Accept Service Department orders; and operate computer terminal.
• Process cash sales.
• Works within and promotes corporate values.

• Must have interpersonal skills sufficient to assist customers and employees in a professional manner.
• Ability to develop knowledge and use of Caterpillar and/or Allied reference sources.
• Sales techniques sufficient for recommending additional parts needed.
• Must have knowledge of Caterpillar parts, customer operations, customer transportation methods and Parts Department procedures and policies relating to Parts Sales Orders and Credit Memos.
• Ability to develop knowledge of Caterpillar and/or Allied parts, client operations, client transportation methods and Parts Department procedures and policies relating to Parts Sales Orders and Credit Memos.
• Ability to develop knowledge of Parts Exchange components, Caterpillar and Allied product lines and applications, and parts related work areas and their functions.
• Ability to develop proficiency in using DBS, SIS, Antares, and other computer programs in the performance of the job
• Mathematical skills suf...