Service Program Manager - Military Veterans

It's not just about your career or job title... It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with? In this role, you will be partnering with a Class 1 railroad to help them achieve full utilization of their Wabtec solutions.

How will you make a difference? In this role, you will be the primary interface between the customer and Wabtec Digital Services. You will be instrumental in developing and maintaining the relationship with the customer, resolving technical issues and helping the customer obtain the full value from their investment in Wabtec digital solutions.

What do we want to know about you?

Preferred: Bachelor's degree from an accredited university or college.

Required: 3-5 years of relevant experience, of which a minimum of 3 years of working directly with railroad customers.

Characteristics: Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills. Willingness and ability to travel up to 20% of the time

Other:

• Prior project management experience with large-scale software/hardware projects and the ability to lead and motivate high potential technical project teams is preferred

What will your typical day look like?

Act as the single point of contact for customers to ensure timely and satisfactory resolution of concerns covering a wide variety of support services for the assigned region, product, or coverage area. Plan and implement projects at various customer work sites, including the activities of staff and subcontractors. Responsible for knowledge of assigned region, coverage area, or product lines. Understand their associated configuration installations, track system performance, and provide the most direct access to all appropriate internal functions to support the customer. Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area. Participates in discussions about the future of the service contract requiring interaction with other functions. Participate in the development of proposals for projects. Manage the contract budget and resources to ensure the resources are available to meet customer and performance requirements. Identify opportunities to expand the scope and increase the size of contract. Presents projects plans, moderates financial analysis, risks and makes recommendations to senior business leaders within technical space. Manages complex processes requiring involvement of many stakeholders internally and externally. Serve as the primary customer contact for the duration of the MSA, hold regular status meetings with the customer on program health and direction.

Relocation assistance may be provided if eligibility requirements are met.

Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles... People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.