System Support Engineer - Military Veterans

It's not just about your career or job title... It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?

The System Support Engineer (SSE) will work with a cross section of customer and Wabtec personnel. Specific stakeholders include the following: railroad mechanical craftspeople and management, railroad operations management, Wabtec Technical Advisors and Onsite Managers, as well as Wabtec Project Managers, Product Managers and Engineering team members and others as needs warrant.

How will you make a difference?

In this role, the System Support Engineer's primary objective is to provide customer-valued service for Wabtec's Train Performance and Automation systems in freight service. The SSE will leverage product and system knowledge with proactive troubleshooting and system recovery advice to railroad and Wabtec personnel supporting locomotive fleets. This will include participating in onsite and remote meetings, evaluating diagnostic data, preparing reports with findings and outcomes, logging and working tickets in Salesforce or other e-Ticketing tools and providing Proactive / reactive technical support via in person, phone, instant message and email.

What do we want to know about you?

• Bachelor's Degree Or an Associate's degree with 1-3 years of professional work experience, Or a High School Diploma with a minimum of 1 year of Operations or Military leadership experience. Railroad experience preferred.
• Electrical knowledge/background, familiar with electrical schematics, electrical testing and meters, and/or RF testing/knowledge.
• Ability to lead, drive and track progress of multiple initiatives simultaneously.
• Leadership experience with the ability to influence and drive results with stakeholders.
• Experience delivering high quality service with customer satisfaction.
• Willingness and ability to occasionally work various shifts, various days, and work in shop environment.
• Proficiency in MS office applications including Excel.
• Strong oral & written communication and interpersonal and leadership skills.
• A high level of dependability, a great attitude, and an ability to work well with a team towards achieving a common goal.

What will your typical day look like?

• Participate in external stakeholder meetings and review any locomotive issues that involve in scope Wabtec software and hardware.
• Take a lead role in communicating and aid in resolving identified issues.
• Retrieve locomotive data physically and/or remotely and evaluate logs to determine recommended troubleshooting, recovery etc.
• Interact with craft and shop management to assist with software loading or troubleshooting.
• Review software upgrade opportunities and "bad actor" locomotives at multiple shop locations and review with internal and external stakeholders.
• Proactively communicate with external and internal stakeholders to provide locomotive troubleshooting and software loading support.
• Provide reactive real time technical support to enable internal and external stakeholders to recover failed systems where possible and escalate when necessary.
• Research reported failures and issue repair recommendations as needed.
• Provide clear communication and technical guidance to railroad employees and management to include troubleshooting, material assistance, tooling and / or locomotive status, safety procedures, productivity and process improvements, and contract requirement clarification.
• Coordinate and provide instruction on key programs and procedures related to locomotive maintenance and modifications.
• Provide technical mentorship to teams including troubleshooting, material handling, tooling, safety procedures, and contract requirement clarification.
• Follow up with repairs and troubleshooting recommendations to ensure success and provide feedback to facilitate continuous improvement.
• Log Salesforce cases and track work performed, including evaluation of trends in data to identify opportunities for system and process improvement.

What about the physical demands of the job?

• Willingness and ability to travel 50% of the time, work after hours and some weekends.
• Must have a valid driver's license.
• Ability to lift and carry 50 lbs.
• Ability to safely get on and off locomotives, work in confined areas within the locomotive cab as well as outside in an open environment.
• Wear all required personal protective gear (hardhat, steel toe boots, ear plugs, eye protection) throughout the day.

You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.

Relocation assistance may be provided if eligibility requirements are met.

will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).

#LI-AM1

Our job titles may span more than one career level. The salary range for this role is between
$60,700.00-$83,400.00

The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com . Other benefit offerings for this role may include an annual bonus, if eligible.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles... People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.