Planner, Service - Component Rebuild Center - Reno, NV - Military Veterans

Planner, Service - Component Rebuild Center - Reno, NV

Reno, NV, USA Req #1564

Wednesday, December 18, 2024

Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment.

WHO WE ARE:

Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona. We are a third-generation family-owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada and portions of Eastern California. We are a diverse group of people, but we all share an inspiring vision to BE THE BEST. That vision is achieved by our individual commitments to work hard and live our core values every day.

WHAT WE OFFER:

• Competitive Pay
• Vacation & Sick Leave
• Medical/Dental/Vision
• 401(k)
• Tool Discounts/Tool Insurance
• Technical Training & Professional Development Classes
• And More

JOB DETAILS:

Shift

1st/Day Shift

Location
In-Office
Schedule

Schedule to be provided by leader

Salary Range

$24.89 to $29.41 Per Hour

JOB SUMMARY:

Communicate the repair process to all parties involved. Ensure continued job progress and coordinate resources to support the repair process and deliver an invoice on the same day that the job is complete.

ESSENTIAL FUNCTIONS :

• Plan repair jobs through various areas, vendors, and technicians. Coordinate resources to support the repair process.
• Resolve client complaints on billing and warranty issues.
• Administer, monitor, and report the accuracy and fair estimates/quotes for segment repairs.
• Monitor and communicate the repair process for assigned area. Ensure continued job progress; follow up conversations with documentation in the manager program, with the lead person and the technicians using all current system tools provided.
• Review client repair history, products, or services due provided by the Customer Service Advisor.
• Make policy and warranty recommendations to the appropriate supervisor and discuss/resolve discrepancies before billing review is complete.
• Monitor and manage each work order daily and have a Pro-Forma summary ready for the client at the completion of requested repairs ensuring that there are no instances where a client does not receive an invoice the same day that the job is completed, within established timeframes.
• Provide continuous review of and improvements to Service Systems, WIP, Time reporting, Expenses, and Sublet etc.
• Consistently improve procedures to streamline billing and warranty for assigned areas.
• Standardize and update procedures used in reviewing and closing work orders to ensure consistency and accuracy to meet our goal of submitting same day, accurate invoices.
• Assign priorities to open work orders to ensure they are processed to meet WIP goals.
• Ensure that all work performed is according to estimate/quote.
• In the event that the scope of a job changes, ensure that a change-order has been submitted for client approval (by signature or e-mail) and a signed or electronic copy of the approval or denial inserted in the work order before proceeding with updated repairs.
• Brief supervisors and submit reports on monitoring measures such as, last-date-of-labor to invoice and work leaving shop/completed jobs to pro-forma submitted when job completed.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.