Small Animal Surgery Clinic Coordinator - Military Veterans

Small Animal Surgery Clinic Coordinator

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Small Animal Surgery Clinic Coordinator

Job Profile Title
Veterinary Technician D

Job Description Summary
Ryan Hospital is seeking a skilled Small Animal Surgery Clinic Coordinator who will utilize clinical knowledge in veterinary medicine to manage coordination of soft tissue and orthopedic clinic and surgery schedules (booking appointments and surgeries). Key responsibilities include obtaining and organizing medical records and referral documents, screening initial appointments for suitability, and collaborating with service nurses to create and release clinic schedules two months in advance. The position also requires confirming appointments, managing waitlists, ensuring pre-operative testing is completed, and facilitating daily procedure requests. Additionally, the role supports communication with referring veterinarians and pet owners, handles consultation calls, and schedules recheck appointments.

Job Description

Job Responsibilities

• Responsible for the coordination of soft tissue and orthopedic clinic and surgery schedules. This includes scheduling appointments and surgery, communicating with clients and local veterinarians
• Obtain all medical records, imaging, and lab work reports prior to scheduled appointment. Obtain and collate all referral paperwork for appointments.
• Screen all initial appointments scheduled by the appointment desk for appropriateness, consult with clinicians and service nurses as needed
• Work closely with orthopedic and soft tissue service nurses to build each month's clinic schedule and ensure the schedule is released two months in advance
• Call initial appointment clients for a reminder 48 hours before the appointment to confirm
• Maintain wait lists for each service for initial appointments when all appointment slots are filled
• Ensure pre-op testing results have been received and uploaded to HIS.
• Confirm that all anesthesia, surgery, and radiology requests are submitted for the next day's procedures
• Facilitate communications with owners and referring veterinarians.
• Take calls from referring veterinarians and facilitate consultations with clinicians.
• Facilitate scheduling of recheck appointments with clients

Qualifications

• CVT with a minimum 5 years' experience in veterinary medicine
• Veterinary Technician C: CVT and 3-5 years of experience
  
  Veterinary Technician D: CVT and 5-8 years of experience
  
  Veterinary Technician E: CVT and 8 + years of experience
• Prior veterinary surgical experience preferred
• Strong medical knowledge base
• Requires strong communication and interpersonal skills.
• Excellent organizational skills are essential
• Ability to multi-task while paying close attention to detail
• Must be able to work independently.

Hours

M-F 8:30-4:30 with an optional remote day

This position is eligible for a sign-on incentive of $1,000. Please contact Amy Shields, Senior Talent Acquisition Specialist at shieldsa@upenn.edu regarding this position and the sign-on incentive.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
School of Veterinary Medicine

Pay Range
$20.45 - $40.00 Hourly Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition : Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
• Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Ryan-Veterinary-Hospital/Small-Animal-Surgery-Clinic-Coordinator_JR00100788-1

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