Service Specialist - Military Veterans
at Act One
AppleOne is proud to present:
We are seeking a detail-oriented Service Specialist to deliver exceptional service to clients using a background check and screening system. In this role, you will interact with clients via phone, email, chat, and other communication channels, ensuring timely and accurate resolution of inquiries.
Responsibilities:
Provide high-quality service to clients utilizing the background check system.
Communicate with clients via phone, email, and chat to resolve issues and follow up on outstanding items in line with Service Level Agreements (SLAs).
Maintain an intermediate knowledge of relevant products, industry policies, and procedures.
Identify opportunities for process improvement and work with leadership to implement changes.
Use various systems and software tools (e.g., HRIS, Salesforce, and others) to assist clients and document interactions.
Mentor less experienced team members.
Manage data input and maintain strong organization and prioritization skills.
Qualifications:
2+ years of customer service experience.
Associate degree or higher preferred.
Strong communication and organizational skills.
Proficiency with systems and software tools, and the ability to learn new technologies quickly.
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1572
Experienced (Non-Manager)
Albany, NY
The ActOne Group is a global leader in the human resources industry that specializes in partnering with firms looking to optimize human resource talent management. For nearly 50 years, we have found success by focusing our energy on three distinct business categories: Workforce Solutions, Staffing Solutions and Business Solutions. Today, The ActOne Group has over 13,000 clients and 2,500 employees located throughout the United States, Canada, Puerto Rico, India, Brazil, South Korea, Germany, Denmark and the United Kingdom. We are a privately-held California corporation that bears the distinction of being the largest zero-debt, woman- and minority-owned workforce management company in the United States.
WORKFORCE SOLUTIONS AgileOne combines best-of-breed talent acquisition technology with an experienced managed services team to create a valuable workforce technology solution. We help organizations streamline processes, from the automation of requisitions and time-card management, to supplier relationship support, accurate invoice processing and real-time, customized reporting.
STAFFING SOLUTIONS We are one of the Staffing Firms in the U.S. and provide services under these brands: - AppleOne Employment Services -
AllSTEM - All's Well Health Care Services - ActOne Executive Search
BUSINESS SERVICES - A-Check America - AppleOne Payroll & Tax Filing -
CTA Travel - full service travel agency - ActOne Government -
ATIMS - AllCare