Client Services Associate - Military Veterans

AppleOne is proud to present:
Make a sizable impact in an established financial company. The Client Services Associate will resolve first- and second-tier customer service issues, investigate and analyze customer inquiries, and proactively address customer concerns. You will play a key role in customer satisfaction by providing excellent service and supporting internal teams.

Key Responsibilities:

Resolve first- and second-tier/escalated customer service issues through phone, email, and chat interactions.
Investigate, analyze, and coordinate moderately complex customer issues, escalating when necessary to senior or specialized staff.
Create and maintain logs, reports, records, and files to track customer interactions.
Make proactive calls to address potential issues and follow through to resolution.
Work with offshore call centers on specialized situations or process-related questions.
Perform order fulfillment duties, including receiving orders, reconciling information, and tracking on spreadsheets.
Answer billing questions, coordinate billing resolutions, and collaborate with collections or other departments.
Support other duties and special projects as needed.

EEO/AA Employer/Vet/Disabled.





The Know Your Rights poster is available here:


https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf





The pay transparency policy is available here:


https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf





For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.





We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.





AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.


https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf





We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


#1572

Experienced (Non-Manager)