Associate, HR Service Center - Military Veterans

JOB DESCRIPTION

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

I. Job Summary
Provides HR Administrative assistance to all employees. Handles incoming calls, emails and in person meetings with employees regarding inquires across all internal HR policies, practices and procedures. The role is responsible for receiving, routing, resolving and properly documenting and closing all inquiries in an accurate and timely manner. Interacts cross functionally with other Centers of Expertise (COEs) and HR Business Partners (HRBPs), and various other departments to ensure handoffs, communication and interactions are customer focused, seamless and of the highest quality.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Handles incoming telephone calls / emails in accordance with service model.
• Responds to general inquiries concerning transition activities in accordance with established policies and procedures.
• Creates electronic record to capture customer interactions; provides quality service and resolve efficiently.
• May provide assistance with People Support Center projects, as needed, to support both internal and external business partners.
• Coordinates with internal shared services to ensure all aspects of transitions are covered including payroll, benefits, recruiting, etc.
• May perform administrative duties specific to department such as conducting research, updating standard templates and reports, and preparing collateral materials.
• Establishes and maintains record keeping and filing systems; classifies, sorts and files correspondence, records and other documents.
• Processes all salary changes due to merit increases, promotions, or range adjustments. Ensures that all necessary information has been received, information accurately entered into the online system. Reviews and submits updates for the HRIS and provides reports as needed.
• Answers routine payroll/Kronos questions for managers and employees, and assists with problem solving. Acts as a liaison between employees and the service center to resolve problems and clarify questions or concerns.
• Answers benefits questions for managers and employees, and assists with problem solving. Acts as a liaison between employees and benefits and risk management to resolve problems and clarify benefits.
• Ensures that all necessary forms and documentation are completed for any leave of absence, short term or long-term disability claims, worker's compensation claims and ADA accommodations. Ensures that all parties (Managers, HR, etc.) are kept informed, and that proper follow up is conducted.
• Ensures all necessary new hire forms and documents are completed and returned. Enters new employee information into computer data base, working closely with Payroll, IT, and Security (I-9, employee badge). Sets up all necessary personnel files, answers questions, and follows up as needed.
• Assists with processing of terminations. Processing final paycheck and vacation payouts. Answers questions from managers or employees on the termination process.
• Handles and maintains all files and records for personnel file.
• Makes photocopies: mails, scans and emails document and performs other clerical functions.
• Participates as an active member of one or more cross-functional special project teams.

III. Supervisory Responsibilities
This job has no supervisory duties.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.

A. Education and Experience

• Education: High School Diploma or GED (accredited).
• Experience: No previous years of experience (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

• Preferred: SHRM Certified Professional (SHRM-CP) credential, PHR Certification, etc.

C. Other Knowledge, Skills or Abilities Required

• Intermediate Microsoft excel, Outlook, Word, and PowerPoint skills.
• Strong communication skills (both verbal and written).

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Normal setting for this job is an remote.

The expected hourly range for this position is $19.00 - $22.00. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Pension, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply."

ABOUT THE TEAM

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family - from benefits, to resources and engagement activities.

We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.