Part time Faculty Online Support - Military Veterans

Essential Job Duties and Responsibilities:

Why Join WCC?

• An inclusive, welcoming environment for our students, faculty & staff
• WCC tuition waiver of 3 credit hours per semester
• Retirement options and flexible schedules available
• Great Discounts at WCC's Health & Fitness Center, Barnes & Noble Bookstore and more!
• Check out our Part Time Benefits here

The Part time Faculty Online Support will work in collaboration with the Center for Interactive Teaching & Learning's ( CITL ) Faculty Online Support team to provide customized faculty and student support for instructional technology media that relates to the Learning Management System ( LMS ), Canvas, and other 3rd party instructional tools.

Essential Job Duties and Responsibilities:

• Scheduled and drop-in faculty and student support for:
  • LMS instructional and technical needs.
  • Other 3rd party instructional technology tools associated with the LMS
• Resolve Tier II LMS tickets with expedited solutions while meeting WCC's service level agreements accordingly.
• Increase skills competencies, as assigned, in the areas pertaining to the use of LMS and 3rd party instructional software and design tools.
• Work collaboratively with the Faculty Online Support team for solution implementation, task coverage and completion
• Communicate regular updates to the Director, Online Technologies indicating volume, trends and opportunities for software issues or training opportunities.
• Assist with Online Learning semester operations
• Conduct and support accessibility reviews for best practices of ADA, Universal Design for Learning (UDL) and/or WCAG compliance standards.
• Provide support for management and maintenance of LMS course sites.
• Proficient use of helpdesk software, including the ability to look up hardware, software, and user information in helping resolve issues.
• Work collaboratively with the WCC instructional designers, video specialists, and media specialists to efficiently resolve online course problems
• Communicate effectively and efficiently with all tiers of help/support staff
• Attend team, departmental and division meetings
• Regular attendance on campus is required for this position.
• Other duties as assigned.

Hours/Schedule:
This position will work varying hours 20-25 hours per week-, morning, day, evening and/or weekend hours. May be asked to cover other shifts,

FLSA: Hourly - Non-Exempt

Hours/Days/Year: 1040

Minimum Qualifications:

Minimum Required Knowledge, Skills and Abilities:

• Associates Degree or higher and two (2) years' experience working with a technology platform (i.e. LMS), OR equivalent combination of education and technology experience.
• Intermediate skills in MS Office.
• Help desk experience and/or customer service/training experience combination.
• Effective communication and customer service skills.
• Active listening competencies.
• Ability to learn new software tools and higher-education instructional language.
• Ability to work with autonomy, and within a team unit.
• Ability to work varying hours 20-25 hours per week-, morning, day, evening and/or weekend hours.

Salary/Hourly Rate: $21.41

Special Instructions to Applicants:

Please complete all sections of the application and submit required documents. Washtenaw Community College seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve our diverse community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating an inclusive, welcoming environment. Washtenaw Community College is an Affirmative Action/Equal Opportunity Employer. Please note a change: On 10/22/2019, the word 'Expert' was replaced with 'Support' in the job title to create a better description of the position.