ServiceNow Hardware Asset Manager – HAM Pro - Military Veterans
at CVS Health
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
*Fully remote from any US location; not restricted to Connecticut**
As a ServiceNow Hardware Asset Manager, you will play a critical role in managing and optimizing our clients' IT assets using the ServiceNow platform. You will be responsible for overseeing the entire asset lifecycle, from procurement and deployment to tracking and retirement. This role requires strong technical expertise, project management skills, and a deep understanding of IT asset management best practices.
The initial function of this role will be to assist with the implementation of ServiceNow HAM Pro. Applicant should have business analyst and technical writing experience to assist with process documentation, data analysis, testing, etc.
The ultimate function of this role is to maintain hardware inventory of IT serialized equipment (computers, tablets, servers, telecom, mainframe, midrange, storage, scanners, etc.). The Hardware Asset Manager will lead a team that manages inventory processes, asset records, and interfaces to ensure data accuracy of assets valuing greater than $1 billion, enabling sound business decisions concerning IT-related purchases and redistribution that result in the best use of existing asset resources and avoidance of unnecessary asset costs.
In this role, you will interact with all levels of the IT organization and key business areas to manage the asset inventory in the most cost-effective way including but not limited to Finance, Tax, Strategic Sourcing, Procurement, Compliance, Global Security, Technology Portfolio Management, IT Renewals, and IT Infrastructure teams.
Responsibilities:
Collaborate with stakeholders to define and implement asset management strategies that align with business objectives. Partner with asset discovery team to ensure accurate and comprehensive asset records. Develop and maintain policies, procedures, and documentation related to IT asset management. Perform regular audits and assessments to identify areas for improvement and optimization. Provide guidance and support to clients on asset management best practices and compliance requirements. Act as a subject matter expert on the ServiceNow platform, staying informed about new features and capabilities. Drive continuous improvement initiatives to enhance asset management processes and efficiency. Collaborate with cross-functional teams to integrate asset management with other IT service management processes. Participate and provide input for Hardware Assessment Management Internal/External audits.
Required Qualifications
5+ Years of Asset Management Experience - Subject Matter Expert of Hardware Asset Management Practices
Understanding of Finance and Procurement (accounts payable, depreciation, net book value, fixed assets, sourcing)
Proficient in the use of ServiceNow HamPro
Experience with Excel, Visio
3+ years of experience leading teams of 5 or more
3+ years of experience working with internal and/or external audit teams
Experience working with major hardware vendors (IBM, Dell, HP, Cisco, etc.)
Hardware Asset Manager certification (CHAMP)
Has a collaborative approach to teamwork
Proficient in Technical Writing
Demonstrated ability to use structured problem solving and available tools to quickly evaluate problems, identify root cause, create action plans, assess impact, and develop resolution options.
Preferred Qualifications
· ServiceNow CMDB and SAMPro Experience
· Certified Software Asset Management certification (CSAM)
· MicroFocus Asset Manager experience
· Reporting experience (MS Access, Power BI, etc.)
Education-
Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)
BUSINESS OVERVIEW
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Pay Range
The typical pay range for this role is:
$83,430.00 - $222,480.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CT
At CVS Health we are transforming health care with a shared purpose: Bringing our heart to every moment of your health™
With 300,000 dedicated colleagues including veterans, service members, Guard and Reserve, and military spouses, we are improving the health of communities across America.
We recognize the value of military service and know that the skills and experience our nation's veterans and military spouses possess are unparalleled. As a CVS Health colleague, you’ll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone’s life, including your own.
As an enduring partner with Military Spouse Employment Partnership for 20 years, we’re committed to providing long-term career potential, opportunity, and support for military spouses.
Corporate Fellowship Programs
Transitioning Service Members - For transitioning service members and Coast Guardsmen within 180 days of separation from service interested in SkillBridge programs, please reach out to YourNextMission@CVSHealth.com to learn about the career tracks that we host participants in.
Accommodation Statement
We provide reasonable accommodations to individuals with disabilities as needed. To request an accommodation – including a qualified interpreter, written information in other formats, translation or other services – please email AdviceandCounsel@cvshealth.com or call 877-805-9511. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.
EEO Statement
CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT.
Military Spouses - We offer programs throughout the year and have partnered with Hiring Our Heroes to offer a 12-week paid fellowship for military spouses. During this time, you will receive professional training and hands-on experiences across CVS Health enterprise to quickly build your network and showcase your skillset. If you are interested in Military Spouse Fellowship programs, please reach out to our partners at Hiring Our Heroes.