Customer Project Manager - Military Veterans

The mission of the Lone Wolf program is to support, operate, and maintain the Distributed Continuity Integrated Network - Top Secret Enterprise Services (DCIN-TS ES) which is a DoD-provided, TS/SCI, integrated voice, video, and data global communications network that facilitates collaboration among senior leaders and key staff. The Lone Wolf program boasts a professional workforce comprised of specialists throughout the Information Technology lifecycle and who contribute to a positive work environment.

The Lone Wolf Team is Mission Focused, Customer Oriented, Process Guided, and Solutions Driven. Candidates interested in joining the team must be critical thinkers, have a strong work ethic, and be able to work independently or as a member of a team in a dynamic environment that supports a critical and rewarding mission. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful, you must be able to rapidly adapt and learn how to operate the front and back end of new products and processes. The Team is expected to grow and is looking for people who can apply disciplined processes and provide imaginative solutions that enable the adoption of innovation and emerging technologies that create opportunities for transformative change.

Responsibilities:

The duties and responsibilities of the Customer Project Manager include, but are not limited to, the following:

• Support the customer in developing comprehensive requirement documents to support mission needs.
• Act as the single point of contact for customer requests, queries, and needs related communications in support of the customer mission.
• Coordinate and collaborate with other functional areas and develop well planned schedules to ensure seamless execution of projects.
• Interact with internal and external Subject Matter Experts (Telecommunications, Secure Comms, System and Network Engineers, and Business Management) to ensure customer requirements are properly developed and achieved.
• Facilitate the upkeep and repair of IT equipment at customer sites.
• Perform periodic inspections of information systems to validate operational status.
• Interact with new and established customers to capture and validate mission requirements.
• Facilitate the compilation of site survey data, develop project plans, and provide recommendations for implementation and delivery.
• Develop concept of operations for customers.
• Provide end-user and senior executive level training and other briefings.
• Provide exercise support by observing procedures and aiding when required.
• Maintain availability of critical user environments by working with internal functional groups to coordinate direct technical support.
• Oversee implementation of the following documents for government review: Inter-Service Support Agreement, funding memorandums, and other agreements in support of the mission.
• Draft briefings and talking points for meetings with interagency participants, critical infrastructure protection, mission assurance, and defense support to civil authorities and other mission spaces.
• Obtain photos, facility layouts, building floor plans, and applicable drawings associated with site locations.
• May be required to work beyond typical work times to include on-call, recall, and/or standby.

• Working knowledge of IT infrastructure and ability to adapt to changing technology
• Proven experience in recommending solutions that improve customer satisfaction and/or the mission of the customer
• Ability to travel (about 5-10%) primarily throughout the National Capital Region; other travel locations may be required as well.
• Experience with MS Office applications such as Excel, Word, Outlook, SharePoint, Project and Visio.
• Exceptional attention to detail; excellent verbal and written communication skills; strong critical thinking, organizational, time-management, and problem-solving skills.
• Ability to work both independently and as part of a team in a dynamic environment.

• Must have active Top Secret clearance with SCI or TS with the ability to acquire SCI

• High School Diploma

• 5 years of relevant experience

• Project Management Professional (PMP)
• Understanding of ITIL or other ITSM models