Operations Support Staff - Military Veterans
at Randstad Engineering
job summary:
Large utility is looking for a Operations Support Staff in Jackson, MI. The Operations Support Staff provides administrative and customer support for electric vehicle programs, including managing rebate applications, tracking program data, optimizing processes, and ensuring effective communication with customers and internal teams. This is a contract position estimated to last 24 months, possible extension, possible temp to perm. Apply Now!
location: Jackson, Michigan
job type: Contract
salary: $22 - 26 per hour
work hours: 8am to 4pm
education: High School
responsibilities:
- Quickly gain technical knowledge of electric vehicles and customer obstacles.
- Provide program support by understanding all aspects of the EV program, including electric utility rates, rebates, and regulatory expectations.
- Accurately and professionally communicate program details to customers.
- Track rebate applications from intake and assessment through construction to disbursement.
- Understand product profile, strategy, and plans, and align daily work to these goals.
- Handle internal and external customer inquiries regarding EV programs, electric rates, eligibility, and participation requirements.
- Process customer rebate applications, facilitating rebate approvals and payments.
- Perform data entry and consolidation to support clear and accurate program tracking, reporting, and metrics for senior leadership.
- Optimize customer enrollment and documentation processes through automation.
Skills:
- Experience with data analytics.
- Excellent communication and time-management skills.
- strong organizational and customer-service focus.
- Detail-oriented with the ability to multitask and meet deadlines.
- Proficient with Microsoft Office products (Word, Excel, PowerPoint, etc.).
Education and Experience:
- High School degree or equivalent.
- 0 to 1 year's work experience.
- 5+ years in customer service background.
- Some work experience in an administrative or clerical role.
- Experience with SAP would be an asset.
qualifications:
- Experience level: Experienced
- Education: High School
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
High School
Jackson, MI
Randstad is a $22.5 billion global provider of HR services and the second largest staffing organization in the world. From temporary staffing to permanent placement to inhouse, professionals, search & selection, and HR Solutions, Randstad holds top positions around the world and has approximately 31,100 corporate employees working from its nearly 4,700 branches and inhouse locations in 40 countries. Founded in 1960 and headquartered in Diemen, the Netherlands, Randstad Holding nv is listed on the NYSE Euronext Amsterdam (RAND.AS).