Dispatcher - Military Veterans
at Authority Brands, LLC
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Plumbing Careers at Benjamin Franklin Plumbing
Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.
JOB SUMMARY
This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction. Job will begin with part-time with the potential of moving into a full-time position.
JOB DUTIES
- Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue
- Makes every effort to compress call scheduling to effectively maximize productivity and revenue
- Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
- Re-schedules appointment times at clients convenience as necessary
- Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Plumber
- Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the Right Plumber is sent to the Right appointment
- Shares responsibility to ensure that all Plumbers arrive at their designated appointments on time
- Debriefs with Plumbers upon completion of jobs to identify any outstanding client satisfaction issues
- Enters equipment type and age information for systems into SuccessWare
- High school diploma or equivalent required
- Must have good computer software skills
- Prior customer service experience preferred
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
0 - 1 year
Novato, CA
Authority Brands, LLC is a leading franchisor of home-service franchise brands. Founded in 2017 and headquartered in Columbia, Maryland, Authority Brands supports more than 1,700 franchise locations operated by 1,000 franchise owners in the United States, Canada, and Latin America.
Authority Brands is dedicated to supporting franchise owners with our cornerstones: best in class training and operational support, marketing systems, and cutting-edge technology. We focus on providing this support to our franchise owners so that they and their teams can focus on what they do best – delivering fantastic service to their local customers. From the property line to the roof line, we grow successful franchise brands.
If you’re seeking a rewarding career with a tried and true brand, Authority Brands is currently hiring for several positions at locations throughout the United States. We are always looking for hard-working, dedicated, and qualified individuals to fill a variety of roles.