Assistant Front Office Manager (Start Date No Earlier Than January 6, 2025) - Military Veterans
at Loews Hotels
Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their uniquely local community in order to curate exciting, approachable and local travel experiences for guests.
Position Start Date No Earlier Than January 6, 2025
Responsible for the management of the front office during assigned shift, to include: staffing, training, scheduling team members, planning and coordinating all Front Office activities to ensure efficient operation of the department. Delivering an exceptional guest experience.
Qualifications:
- Minimum two years hotel operations experience, preferably in front office operations.
- Proficient knowledge of all hotel departments, front office operations, guest service standards, and hospitality industry practices.
- Relevant coursework or certifications in management, hospitality, or customer service are beneficial.
- Proven ability to train and coach team members to achieve excellence.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations and resolve conflicts effectively.
- Effective problem-solving skills and a proactive mindset.
- Proficient in using hotel management software and Microsoft Office Suite.
- Strong organizational and multitasking skills.
- Excellent guest service skills.
- Ability to work flexible schedule to include nights, weekends and holidays.
Key Responsibilities:
- Responsible for supervising and leading the front office team, ensuring that staff are properly trained, motivated, and performing their duties to deliver exceptional guest experience.
- Review payroll, manage schedules, maintain labor costs, and adapt operations based on guest needs and trends.
- Foster a positive work environment, encouraging team work and professional growth.
- Manage the guest experience from arrival to departure; including guest check-in, reception, registration, rooming, and account settlement.
- Supports the front office team in resolving escalated guest issues.
- Monitor cashier accuracy, manage financial data, and adhere to credit policies.
- Troubleshoot systems related to key encoding, call accounting, in-room movies, video checkout, and PMS interface.
- Supports the Rooms Controller position to ensure pre-blocking for VIPs, coordinate group check-ins, and ensure effective communication with Concierge.
- Coordinate hotel participation in marketing programs and ensure provision of appropriate information to package guests.
- Ensures that guest areas are maintained and meet service standards.
- Develops and distributes key performance metrics for the Front Office including occupancy status and hourly house counts.
- Ensures effective and efficient interdepartmental communication.
- Develop and update front office procedures and programs.
- Perform other duties as assigned.
Orlando, FL
Loews Hotels & Co was founded in 1946 and continues to own and operate hotels and resorts in the United States and Canada. Headquartered in New York City, hotel destinations include Annapolis, Atlanta, Boston, Chicago, Chicago O'Hare, Hollywood, Miami Beach, Minneapolis, Montreal, Nashville, New Orleans, New York, Orlando, Philadelphia, San Diego, San Francisco, Santa Monica, Seattle, and Tucson Loews Hotels & Co operates as a subsidiary of Loews Corporation (NYSE: L). WHO WE ARE: We are a dedicated team focused on allowing our guests to flourish when they are with us. From our most senior of management, to our newest team members, we are all forged of the same hospitality DNA. That defining characteristic is a willingness and commitment to offer comfort, care, and everything in us to all who come through our doors. We invest in training and development opportunities for all team members so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. We promote social responsibility by being a good neighbor in the communities in which we reside. At Loews Hotels & Co, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun. EQUAL EMPLOYMENT OPPORTUNITY Loews Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability.