VIP Coordinator (Start Date No Earlier Than March 3, 2025) - Military Veterans
at Loews Hotels
Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their uniquely local community in order to curate exciting, approachable and local travel experiences for guests.
Position Start Date No Earlier Than March 3, 2025
Preferred Qualifications:
- English language communications required .
- Excellent customer service skills.
- Advanced computer skills; Opera, Workbook, and Delphi.fdc systems experience preferred.
- One year of experience in the hotel industry is preferred.
- Requires full availability including days, nights, weekends, and holidays.
Responsibilities:
- Coordinates the exceptionally friendly, professional, and efficient reception, registration, and account settlement for all hotel VIP guests.
- Oversees the satisfaction of all guest requests and the resolution of all complaints received by any hotel- designated VIP.
- Contacts VIP guests in advance of their arrival to the hotel to determine any special services required and then acts to deliver these special services.
- Ensures delivery and maintenance of amenities at arrival and throughout the stay.
- Works with Housekeeping, Engineering, Room Service, Meetings & Events, and Sales to satisfy all VIP requests.
- Maintains accurate recaps of groups and high transient periods.
- Attends pre-conference meetings when required .
- Reviews group resumes and billing profile information.
- Other duties as assigned.
Orlando, FL
Loews Hotels & Co was founded in 1946 and continues to own and operate hotels and resorts in the United States and Canada. Headquartered in New York City, hotel destinations include Annapolis, Atlanta, Boston, Chicago, Chicago O'Hare, Hollywood, Miami Beach, Minneapolis, Montreal, Nashville, New Orleans, New York, Orlando, Philadelphia, San Diego, San Francisco, Santa Monica, Seattle, and Tucson Loews Hotels & Co operates as a subsidiary of Loews Corporation (NYSE: L). WHO WE ARE: We are a dedicated team focused on allowing our guests to flourish when they are with us. From our most senior of management, to our newest team members, we are all forged of the same hospitality DNA. That defining characteristic is a willingness and commitment to offer comfort, care, and everything in us to all who come through our doors. We invest in training and development opportunities for all team members so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. We promote social responsibility by being a good neighbor in the communities in which we reside. At Loews Hotels & Co, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun. EQUAL EMPLOYMENT OPPORTUNITY Loews Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability.