Lobby Ambassador (Start Date No Earlier Than March 3, 2025) - Military Veterans
at Loews Hotels
Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their uniquely local community in order to curate exciting, approachable and local travel experiences for guests.
Position Start Date No Earlier Than March 3, 2025
The Lobby Ambassador is the first point of contact for guests arriving at the hotel. This role is essential in creating a welcoming and positive first impression. The Lobby Ambassador is responsible for greeting guests, providing information, assisting with inquiries, and ensuring a high level of guest satisfaction throughout their stay.
Qualifications:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation:
- General knowledge of hotel departments
- Excellent communication skills oral and written
- Excellent guest service skills
- Friendly, outgoing and professional demeanor
- Ability to handle stressful situations with composure and efficiency.
- Strong problem-solving skills and attention to detail.
- Knowledge of computer programs utilized in property management
- Able to work a flexible schedule, including weekends and holidays
Key Responsibilities:
- Warmly greet all guests upon arrival and departure.
- Assist guests with inquiries, directions, and information about the hotel's facilities and services.
- Provide information about local attractions, dining options, and transportation.
- Engage with guests in a friendly and professional manner, ensuring they feel welcomed and valued.
- Address guest concerns and resolve issues promptly, escalating to management as necessary.
- Anticipate guest needs and provide proactive service to enhance their experience.
- Maintain the cleanliness and appearance of the lobby area, ensuring it is welcoming and presentable at all times.
- Monitor the flow of guests in the lobby, providing assistance as needed to avoid congestion.
- Ensure that all promotional materials and displays are current and well-organized.
- Assist in maintaining a safe and secure environment for guests and staff.
- Provide information and support to guests attending events within the hotel.
- Continuously seek ways to enhance the guest experience and exceed their expectations.
- Perform other duties as assigned.
General Responsibilities:
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Orlando, FL
Loews Hotels & Co was founded in 1946 and continues to own and operate hotels and resorts in the United States and Canada. Headquartered in New York City, hotel destinations include Annapolis, Atlanta, Boston, Chicago, Chicago O'Hare, Hollywood, Miami Beach, Minneapolis, Montreal, Nashville, New Orleans, New York, Orlando, Philadelphia, San Diego, San Francisco, Santa Monica, Seattle, and Tucson Loews Hotels & Co operates as a subsidiary of Loews Corporation (NYSE: L). WHO WE ARE: We are a dedicated team focused on allowing our guests to flourish when they are with us. From our most senior of management, to our newest team members, we are all forged of the same hospitality DNA. That defining characteristic is a willingness and commitment to offer comfort, care, and everything in us to all who come through our doors. We invest in training and development opportunities for all team members so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. We promote social responsibility by being a good neighbor in the communities in which we reside. At Loews Hotels & Co, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun. EQUAL EMPLOYMENT OPPORTUNITY Loews Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability.