Communication Dispatcher I - Military Veterans

Fitchburg State University, located in Fitchburg, Massachusetts, is a public institution dedicated to integrating high-quality professional programs with strong liberal arts and sciences studies. Founded in 1894, the university now has more than 30 undergraduate programs and 22 master's degree programs, and 7,000 full and part-time students. We invite you to learn more about us and how we can help you achieve your educational goals.

General Statement of Duties and Responsibilities: Responsible for all communications via telephone and radio frequency within the University Police dispatch area and monitors all alarms and surveillance equipment. The Dispatcher will also be responsible for assisting the public with information and directions and performs other duties as required.

Detailed Statement of Duties and Responsibilities:

• Handles requests via walk-in, telephone, callbox, cellular, and radio, to the University Police Station and processes those requests by giving out or extracting pertinent information, routing the call to the proper person or dispatching the proper resource.
• Monitors all emergency alarms on campus, to include intrusion, panic, emergency call box and fire.
• Utilizes surveillance camera systems and assists investigators with recorded video.
• Utilizes Onguard access system software and remotely controls building access.
• Utilizes Computer Aided Dispatch system. Accurately document all interactions with the public.
• Utilizes CJIS, NCIC, Openfox and CJIS Web and other electronic data gathering tools.
• Transmit and receive information via two-way radio, cellular Telephone, Radio scanner, Internet and Local Area Networks.
• Provide Basic Pre-arrival instructions to those in need of medical assistance.
• Aid Shift Supervisors to bring closure to all open cases as directed.
• Completes clerical assignments as needed.
• Keeps a clean and organized work area.

Shift Information: Full time, benefited AFSCME Unit II position. Shift and hours are determined by the shift bid process in the Collective Bargaining Agreement.

Candidate materials must be submitted by 12/27/24.

This is a full-time, benefited, non-exempt position. The position is governed by the AFSCME/1067, Council 93 Collective Bargaining Agreement. The agreement outlines the grade and step compensation model with an annual salary of $46,956.52 which is non-negotiable in adherence with the CBA.

Fitchburg State University offers a competitive benefits package that includes:

• several different pre-taxed, health insurance plan options
• competitive retirement plan
• life insurance up to 8x the annual salary
• long-term disability coverage
• dental insurance
• accrued vacation and sick days
• personal days per year
• paid holidays
• tuition remission for self, spouse, and dependent children and more...

Fitchburg State University strongly recommends that all employees are vaccinated against COVID-19 before they begin employment.

Fitchburg State University is an equal opportunity/Affirmative Action Employer. Members of traditionally underrepresented groups are strongly encouraged to apply.

Requirements:

• Must be able to work all shifts, holidays and weekends.
• Ability to interact and communicate effectively with the public.
• Ability to adjust to changing situations to meet emergency requirements.
• Capability to maintain a calm manner, make decisions and act quickly in stressful and emergency situations.
• Ability to gather information through questioning individuals and by examining records and documents.
• Ability to accurately assemble and organize information in accordance with established procedures.
• Ability to work independently and exercise sound judgment.
• Ability to understand, apply and explain the provisions of the laws, rules, regulations, policies, procedures, guidelines, etc. governing assigned unit activities.
• Ability to exercise discretion in handling confidential information.
• Ability to follow written and oral instructions.
• Ability to operate or be trained to operate all related equipment.
• Ability to perform above duties with or without reasonable accommodation.
• Must be able to satisfactorily pass a check conducted by the Criminal History Systems Board and Sexual Offender Registry Information (CORI/SORI check); a background check satisfactory to the university.