Senior Help Desk Specalist - Military Veterans
at Amentum
Amentum is currently seeking a Senior Help Desk Specialist to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems.
As a member of the team, you will:
- Acts as a routine contact point, receiving and handling requests for support; responds to a broad range of service requests in Service Now for support by providing information to fulfill requests or enable resolution.
- Apply technical and operational knowledge under minimal direction to configure, operate, and maintain services related to the help desk.
- Analyze performance statistics to support tuning, automation, and optimization activities; establishes, composes, and maintains security, capacity, and business continuity controls and documentation; has extensive customer environment experience; conceptualizes, constructs, tests, implements, and/or operates integrated infrastructure solutions; recommends training plans; and leads continuous improvement activities.
- Must be able to actively participate in SCRUM activities including daily standup, planning, and retrospective.
- Must be able to work independently on tasks after initial ramp up period and should be comfortable working at a high pace.
Minimum Qualifications:
- Must have an Associates degree in a related field and 2 years of related experience OR a High School degree and 5 years of experience/GED OR equivalent.
- Related experience can be substituted for relevant education and vice versa.
- Must be able to obtain and maintain a TOP SECRET (TS) or DOE Q Government Clearance. Note: US Citizenship is required to obtain a TOP SECRET (TS) or DOE Q Clearance.
- Selected candidate will need to become ITIL v4 Foundations certified within 90 days of hire.
- Experience working in an Agile or Scum environment.
- Comfortable using Windows, Excel, Outlook and Service Now
- Ability and desire to learn and expand their technical skills
- Dedication to customer satisfaction, quality, collaboration, and partnerships
- Customer Service Experience
- Highly organized and pays attention to details
- Work onsite in Albuquerque - 80% of the time. Selected candidate should live within 60 miles of Albuquerque. One day per week can be worked remotely after initial onboarding.
- Ability to acquire and maintain a DOE Q level security clearance
- Candidate must be able to work independently
Preferred Qualifications:
- ITIL certification
- Familiarity with Confluence or desire to learn
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.
Albuquerque, NM
Amentum brings industry-best expertise, processes, and technology to ensure the availability and reliability of our Government and commercial clients’ vital facilities and equipment. We apply our culture of excellence to operate, maintain, and manage your global assets and complex supply chains to meet modern challenges at home and abroad. You get the confidence that comes from a partner with on a century-long heritage of unrelenting dedication to our clients’ missions across the DoD, civilian agencies, and the IC.
We are looking for skilled Veterans interested in continuing your career in aviation, global logistics, IT and Network support, and also unmanned systems.
We currently have positions open nationwide and globally to include: Kuwait, Iraq, and other overseas locations!
Amentum’s skilled workforce lives with outcomes rather than just works on them. Our employees hold the most sought-after certifications in the industry, including Program Management Professional (PMP), IT/Cyber, ITIL, and Professional Scrum Master (PSM). Our teams who maintain and modify vehicles, aircraft, and weapons systems work within disciplined environments certified to AS9001D, ISO 9001:2015, AS9110B, and AS9100C standards.
Whether it’s managing facilities supporting the IC’s classified missions, operating UAVs that protect our soldiers, or maintaining military equipment at remote bases abroad, Amentum has the experience, passion, and commitment to meet your critical needs.
What happens after I apply?
First, you will want to ensure your RecruitMilitary profile is up to date, and you also have the most up to date resume to provide. Once you apply for the role you will be re-directed to complete your employment application on Amentum's career site. Once you complete that application a recruiter will review your skills and qualifications and reach out to you about the role as appropriate.