Chief, Intake, CM-0301-00 - Military Veterans

The position is located in the Office of Professional Conduct (OPC), Intake and Investigations Section of the Federal Deposit Insurance Corporation in Washington, D.C. The mission of the Office of Professional Conduct (OPC) is to intake, investigate, and report on complaints of harassment and interpersonal misconduct, and determine and enforce discipline against anyone violating the FDIC’s anti-harassment or anti-retaliation policies. Salary reflects a pay cap for this position of $275,000.

The Intake & Investigations Section addresses allegations of misconduct, harassment, and retaliation by gathering evidence, interviewing witnesses, and preparing reports. Oversees the intake of allegations that include high priority and/or sensitive information, which require the exercise of tact, diplomacy, and interpersonal communication skills. Receives referred disclosures from the Office of Special Counsel (OSC), Inspector General (OIG) or other such investigatory authorities. Coordinates cases as needed with internal staff and external offices such as Office of Special Counsel (OSC), Office of Inspector General (OIG), Merit Systems Protection Boards (MSPB), Office of Personnel Management (OPM), and others as requested. Maintains and monitors the OPC intake portal and case management system for receipt and accountability of investigative matters. Provides overall guidance and technical oversight of all matters in the intake portal and case management system. Advises the OPC leadership on intake matters, methods and techniques; including keeping the Assistant Director apprised of allegations that require additional attention due to sensitivities and/or increased visibility. Responsible for implementation, monitoring, and updating OPC complainant portal, ensuring confidential and thorough receipt of allegations of misconduct, harassment, and retaliation. Supervises Intake Counselors who receive and review complaints and assist complainants in navigating the complaint and investigative process. Provides continual analysis and evaluation of processes used by OPC, ensuring identification, receipt, and tracking of case files are maintained to appropriate standards. Makes recommendations to leadership on innovations in systems, portals, and end user enhancements to support the mission. Prepares written communication on behalf of OPC relating to operational procedures, training tools, and to advocate and educate on OPC programs. Participates in broad projects and recommendations for internal policy, internal standard operating procedures, correspondence and other work which result in the production and delivery of work products and services to the FDIC. Provides presentations, briefings, case updates, and/or reports to senior leadership. Contributes to the attainment of OPC goals. Ensures that Equal Employment Opportunity (EEO), Diversity, Equity, Inclusion, and Accessibility (DEIA), employee development, employee performance, and other personnel plans, processes, and programs are executed equitably consistent with Corporate policy, legal requirements, and the mission of the Division; organizes, coordinates, and manages the work of diverse teams of employees by assigning work, developing employee skills, assessing/monitoring employee performance, and promoting inclusion. Performs other duties as assigned.

To meet the minimum qualifications, applicants must possess the leadership and technical experiences listed below. These qualifications would typically be gained through serving in roles that require managing projects/teams or guiding the technical work of others. Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, skills, and abilities, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. MINIMUM QUALIFICATIONS: All applicants must submit a resume that addresses each minimum qualification experience. Examples should be clear, and concise, and emphasize your level of responsibilities; the scope and complexity of the programs, activities, or services you managed; program accomplishments; policy initiatives undertaken; level of contacts; the sensitivity and criticality of the issues you addressed; and the results of your actions. You should use action-oriented leadership words to describe your experience and accomplishments and quantify your experience wherever possible to demonstrate your accomplishments (e.g., the number of employees supervised). Leadership experiences identified must have been performed in an official supervisory role. Leadership Experience: Experience in leading and coordinating projects, including establishing expectations, reviewing work products/services, monitoring progress, and providing guidance and feedback to team members. Technical Experience 1: Experience in independently supervising and conducting complex intake operations, evidence and other discovered material for further investigation; and independently identifying, obtaining, and evaluating relevant data including other agency investigative reports and other open-source reporting and their case files, email, databases, and information obtained from interviews and witness accounts, case law databases, personnel files, time and attendance records, and other types of records; AND Technical Experience 2: Experience in advising on very complex and sensitive allegations of misconduct, harassment, and/or retaliation; making recommendations based on law, past precedence, and other relevant factors.

Employment Conditions. U.S. Citizenship is required. Registration with the Selective Service. High-Risk-Critical Sensitive (CS). Ability to obtain and maintain a Top-Secret security clearance. Applicant tentatively selected for this position will be required to submit to urinalysis to screen for illegal drug use prior to appointment and will be subject to random drug tests. Must be able to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of security clearance may result in the withdrawal of a job offer or removal. Employee may be relocated to any duty location to meet management needs.