Member Experience Specialist II, Branches | Massachusetts Institute of Technology (MIT) - Military Veterans

Posting Description MEMBER EXPERIENCE SPECIALIST II, BRANCHES , MIT Credit Union , to be responsible for knowledge and expertise in utilizing member interface technology, electronic delivery systems and numerous software applications used by the Credit Union; process member transactions by electronic delivery systems; assist/advise members by electronic delivery systems with new account services (including additions or changes in member accounts); proactively cross sells by identifying sales opportunities and follows referral procedures; respond to member inquiries to identify issues and needs and propose solutions in a courteous, timely manner; project a positive and highly professional image of the Credit Union by providing high quality member service; protect the confidentiality of all financial data relating to bank operations and its members; implement and comply with credit union policy and procedure; research account information to resolve member inquiries; provide coverage to other member service branches/department necessary ATM/Debit Card POS increases and PIN resets; participate in annual Student Drives and mini-Membership Drives; achieve established goals, both individual and departmental; handle daily account maintenance and other services issues as necessary; keep current on changes in technology, electronic and alternative delivery methods; and assess member loan needs from start to finish starting with loan type, ancillary product review and submission of application. Find the full job description here . Job Requirements REQUIRED : High School diploma or equivalent and a minimum of three years of experience. PREFERRED : One or more years of experience in financial services, cash handling, credit card transactions, and balancing experience. Job #24695-5 12/13/2024