Resident Director, On-call and Summer Session - Military Veterans

JOB OVERVIEW :
Residential Education facilitates an undergraduate residential experience in the neighborhood setting that fosters diversity, equity and inclusion, health and well-being, belonging and community, and intellectual and personal growth. In addition, Residential Education collaborates with Student Affairs colleagues and campus partners to support the division values identified in Our Most Important Work . Inclusion and diversity are integral to Stanford's commitment to excellence. We are interested in candidates who have demonstrated experience engaging with diversity through activities such as fostering an inclusive environment, working with people from diverse backgrounds and with a wide variety of identities, and/or incorporating diverse perspectives in their work.

The Resident Director must be committed to living on campus among students in an undergraduate or graduate residence and working in a collaborative environment to foster a cohesive living, learning, and caring community. In addition, the Resident Director specializing in On Call and Summer Session must be adept at navigating campus resources, and serves as a first responder and live-in information nexus as part of the on-call rotation for undergraduate student crisis and campus emergencies. During the academic year (September through June), this position supports undergraduate students across neighborhoods by serving as an on-call specialist and backup for the cohort of Resident Directors assigned to a particular neighborhood. In the Summer Session setting (June through early September), this role is the lead on-call specialist for undergraduate student support as well as for approximately 450 high school aged students who live in residence and enroll in Stanford courses for credit. This position will also have primary responsibility for on-call coverage during "Interim 1" and "Interim 2," typically the week immediately prior to and the week directly following the standard 10-week summer housing term. The Resident Director is responsible for maintaining a visible presence and facilitating creative connections that signal ongoing support for students in a collaborative effort with Summer Session professional staff. The Resident Director must have a passion for living and working with a diverse student and staff population, a positive attitude, and an ability to manage structured autonomy.

The Resident Director for On Call and Summer Session reports directly to the Associate Director for Student Support, and works closely with Resident Fellows, residential student leaders, Community Coordinators, Academic Advising staff, Housing staff, Dining staff, and Summer Session staff.

CORE DUTIES :
In this role, you will:

• Lead and manage program(s) or function(s) under minimal supervision. Administer, implement, and interpret university and department policies and procedures and advise or refer on issues regarding financial aid, housing, registrar and academic services, international student services, student engagement, academic advising, and career counseling and placement. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment.
• Works on problems of diverse complexity (size, degree, focus, expertise, breadth, impact) where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment and discernment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external contacts in own area of expertise and outside own area of expertise.
• Participate in on campus training provided by Summer Session as a means of building familiarity and trust with the core Summer Session professional and contingent teams. Training is held during the two weeks prior to the start of summer quarter to onboard the cohort of House Directors who oversee specific residence halls, as well as the Summer Resident Assistants (Stanford undergraduates who occupy a summer role similar to that of an RA).
• Administer student support function in Residential Education, not only through active engagement and visible presence with students in the neighborhood or Summer Session setting, but also by evaluating and recommending decisions on opportunities, strategies, and program eligibility that foster intellectual and personal growth. Review decisions recommended by other staff.
• Collaborate with others to develop integrated learning experiences in the student residences; and collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues. May be tasked with evaluating and recommending program improvements.
• Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and families on sensitive and confidential issues. Facilitate case management when appropriate to administer an integrative approach for care and support for students.
• Provide guidance and counsel to students, as well as advise and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs that support student development.
• Develop and implement plans for outreach efforts, develop and maintain external community and university liaison relationships. Represent Residential Education, Student Affairs, and university at meetings and events.
• Provide advice and referrals to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, university policies and procedures, etc., in order to guide them in making appropriate choices and decisions. May have to escalate issues to a Neighborhood Program Director and/or Associate Dean.
• Serve as a hearing officer for cases and conduct meetings with full-time enrolled Stanford undergraduate students, determine responsibility and assign educational sanctions. Where possible, utilize restorative practices and refer higher level cases to the conduct process, and participate in the adjudication process as a student support person for all student parties.
• Serve as a subject matter expert to students and other departments, particularly on student care and university policies and procedures that impact students; represent Residential Education.
• Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
• Summarize data from multiple sources, utilizing quantitative and qualitative assessments to produce positive changes and quality services for students. Prepare and manage reports and presentations.
• Serve as a key member of a project team.
• May train and supervise other staff, volunteers and temporary workers.

Other duties may also be assigned.

MINIMUM REQUIREMENTS :
To be successful in this role, you will bring:

Education and Experience :

• Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities :

• Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
• Advanced analysis and problem solving skills.
• Commitment to diversity, equity and inclusion self-knowledge, development, and professional practices.
• Knowledge of the challenges faced by and proven ability to work with a diverse population of students, with demonstrated knowledge of issues around class, identity, and intersectionality.
• Proven ability to interact with a diverse population of faculty, staff, alumni, and families.
• Capacity for addressing campus safety, emergency response, mental health, case management, and student conduct.
• Advanced computer skills, including experience with Microsoft Office Suite.
• Advanced customer service skills.
• Relevant computer systems/technology experience.
• Understanding of financial transactions.
• Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
• Ability to maintain a balanced schedule of structured autonomy that includes but is not limited to walk-in student hours, office hours for committee work, case management, and addressing community standards, while also maintaining a visible presence in the neighborhood or Summer Session setting.
• Finalists must successfully pass a pre-employment background check.

PHYSICAL REQUIREMENTS *:

• Frequently sit, perform desk-based computer tasks.
• Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.

* Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form .

WORKING CONDITIONS :

• University on-campus housing is provided with this position; residing on campus is a condition of employment.
• This position is designated as an on-site role requiring presence in assigned work location Monday through Friday.
• Work evenings, weekends, and holidays as needed and as assigned in on-call rotation.

The expected pay range for this position is $91,874 to $96,000 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( https://cardinalatwork.stanford.edu/benefits-rewards ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

WORK STANDARDS :

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu .

How to Apply :
For full consideration, submit your application, resume and cover letter.

Why Stanford is for You :
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow . We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
• A caring culture . We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you . Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
• Discovery and fun . Stroll through historic sculptures, trails, and museums.
• Enviable resources . Enjoy free commuter programs, ridesharing incentives, discounts and more!

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information

• Schedule: Full-time
• Job Code: 7502
• Employee Status: Regular
• Grade: H
• Requisition ID: 105454
• Work Arrangement : On Site