Customer Experience Coordinator - Military Veterans

Applies professional human resources, organization policies and procedures to provide guidance to
employees, supervisors and managers to resolve a variety of human resources issues of moderate scope
and complexity by answering the HR line, PeopleConnect inquiry cases, email box(es) and live agent
chat(s). They will be logged onto the ACD line daily, answering a variety of HR questions related to all
subunits in the HR department and will research and respond to voicemails, emails and cases alike.
Additionally, they will escalate complex or urgent matters to the appropriate HR contact or team. Reporting
to the Customer Experience Supervisor, they will work to identify high volume areas of questions and work
to develop knowledge content and templates for self-service use. This position will work closely with all
subunits in HR to ensure streamlined responses and be aware of any areas of focus in the current
environment of the subunit, for example, during Open Enrollment or when there is a labor action. This
position may be required to have a focus on a specific area or topic and complete duties related to that
focus such as processing, ammending forms, interfacing with vendors and more.
The salary range for this position is $64,000 - $95,900 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html