Customer Service Advisor - Military Veterans
at John Deere
West Side Tractor Sales Customer Service Advisor Product Support Department Reports To: Product Support Manager
Builds customer relationships by traveling to customer locations to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information in order to enhance the customer experience. Develops assigned sales territory to maximize market potential and sales volume.
Job Duties:
- Markets and sells both OEM and aftermarket ground engaging tools, undercarriage and misc. wear parts.- Markets and sells repair services for all OEM equipment that West Side Tractor represents as well as competitive manufacturers- Markets and sells value added programs such as extended warranties, maintenance plans, machine inspections, overhauls, standard job quotes, and special parts promotions- Performs follow-up calls at customer locations on complete good and major parts and service sales- Addresses customer concerns and resolves problems effectively and satisfactorily- Assists the Sales Department with after sales calls to ensure equipment operates to the customers satisfaction- Provide introductions and limited technical support on John Deere Worksite Solutions- Participates in West Sides Safety Program- Completes training assigned by manager- Other duties as assigned
Experience, Education, Skills & Knowledge:
- 5+ years of experience in sales, service, training or other related work to our industry- Solid parts and machinery knowledge- Excellent customer service and selling skills- Proficient in computer use including Internet, data entry and Microsoft Office Programs- Ability to travel within assigned territory and work flexible hours- Valid drivers license and acceptable driving record per the company policy
United States / Remote
We at John Deere are passionate about finding a way to give back to those who have served our Country. Working for a John Deere dealership or factory is bigger than just a job. It's growth in oneself, on a path to achieving all you hoped to accomplish. It's pride in your community, from the first customer you serve to supporting the community. It's knowing that what you do helps to feed, clothe, and shelter the world. It all starts with you. Starting here. Starting now!
Interested in joining the industry's best? At John Deere, veterans will find:
• A higher sense of purpose – helping those the farmers and infra-structure workers that feed and shelter the world
• A team-based environment focused on supporting the customer
• A never-ending desire for continuous improvement - We are looking for leaders, change agents, different perspectives
• Market leading pay and benefits
John Deere actively welcomes transitioning active duty service members to participate in internship opportunities at our dealership and factory locations across the United States. Timing of the internship is mutually agreed upon between the service member, her/his commander. Potential opportunities include:
• Dealer technicians – Nationwide opportunities
• Factory production roles at 16 major facilities– assembly, welders, machinists, skilled trades
• Support roles – IT, supply chain, logistics, engineering, human resources
How to apply:
Check out our open opportunities to the right for more information and to apply.
Once you click ‘Apply Now’, John Deere will receive a notification with your information. In order to be considered for next steps, please make sure you have an updated resume uploaded to your RecruitMilitary profile. Once John Deere reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
Discuss Your Career Options with a Veteran at John Deere Today!
All interested service members and veterans can learn more and fill out a contact card at https://www.deere.com/MilitaryCSP. We will connect you with a John Deere veteran to discuss all potential options/matches.