Technology Event Coordinator | The University of Texas at Arlington - Military Veterans
at Herc - South Midwest
Job Summary: The Technology Event Coordinator plays a pivotal role in ensuring seamless audio/visual experiences in academic teaching and learning spaces, as well as conference rooms. Reporting to the AV Support Manager, this position involves planning, implementing, and maintaining instructional technology, coordinating technology installations and upgrades, and providing end user support. The Technology Event Coordinator actively contributes to academic events, prioritizing client outcomes and maintaining a high standard of service. Essential Duties: AV Support for academic teaching and learning spaces: Coordinate, plan, and oversee the implementation of instructional technology for new construction, renovations, and learning space refresh cycles using preapproved technology elements. Provide consultations for appropriate technology solutions, suggesting alternatives when necessary for courses. Utilize the project reporting and ticketing system to document work associated with technology installations, improvements, and troubleshooting. AV Support for conference rooms and academic event spaces: Provide consultations to determine support needs for specialized academic events in learning spaces and conference rooms. Coordinate to confirm technology and support are in place for these events. Utilize an event scheduling system and ticketing system to properly document work and ensure seamless event execution. Customer Support: Provide clear technical information to a non-technical audience, ensuring a comprehensive understanding of technology options and upcoming changes in spaces. Conduct interviews with department staff and faculty, as well as participate in focus groups, to address and prioritize clients' technology needs. Documentation: Assist in the creation of technical documentation for new technology to improve client experience and insure awareness of available technology. Create documentation for equipment receipt, installation tasks, and technical and sign-off to confirm installation met standard requirements. Mentorship and Training: Regularly work with students and peers to support specialized academic events and large installation efforts. Ensure staff are properly trained to support events they are assigned to assist with. Provide mentoring so that peers and students will be comfortable with new technology arriving on campus. Verify all tasks are clearly assigned and completed. Work with management to resolve issues. Testing and Evaluation: Assist with the testing and evaluation of updated instructional technology for learning spaces, digital signs, or conferencing equipment. Other Duties as Assigned Required Qualifications: Bachelor's degree with coursework related to technology such as Information Systems, Computer Science, or Business Administration with two (2) years hands-on computing work experience with audio visual equipment or equivalent relevant experience. Be able to demonstrate technical familiarity working with networked end point devices (such as laptops, desktops, digital signs, and any audio-visual equipment etc.). Preferred Qualifications: Four (4) or more years of hands-on computing experience with a focus in higher education, events, and/or AV support situations. IT certifications, such as CompTIA A+, Microsoft Certified Desktop Support Technician, or AVIXA (Audiovisual and Integrated Experience Association) certifications. Experience with IT project management and Product management training/experience. Experience with PTZ cameras and broadcast switchers, and expertise in reading blueprints, wiring schematics, and diagrams. Experience supporting instructional technology in classrooms or labs, along with an understanding of AV control systems and video conferencing/recording systems. Special Instructions: Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major. EEO Statement: It is the policy of The University of Texas at Arlington ( UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University's compliance with this policy. Open Until Filled: No Location: Arlington