Technical Support Specialist 1 | Xavier University of Louisiana - Military Veterans

Job Summary: Xavier University of Louisiana is accepting applications for the position of Technical Support Specialist 1. This position reports to the Director Network Enterprise Technical Support for Technology Administration. The position oversees and maintains computer hardware and software systems at Xavier. Ensures proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. Evaluates documented resolutions and analyzes trends for ways to prevent future problems. AA/ EOE Minimum Qualifications: Required Qualifications A high school diploma with certifications, Associate Degree, or Bachelor's degree in Computer Science or closely related degree Minimum 1-5 years' experience in technology support Technically savvy with a solid understanding of networks and technology infrastructure Must have written and interpersonal skills essential when communicating with clients Preferred Qualifications: Preferred Qualifications CompTIA Security+ or A certification Experience in a customer focused position involving technical knowledge of a companies' products and services Time-management skills and the ability to establish reasonable and attainable deadlines for resolution Comfortable working in and assisting others through company help desk software, such as ServiceNow or Zendesk in addition to other remote access desktop programs Education: High School