Technology Support Specialist | The University of Texas at Dallas - Military Veterans

Posting Number: S06136P Department: Student Affairs Salary Range: $55,000 - DOQ Pay Basis: Monthly Position Status: Regular full-time Location: Richardson Job Description: The Technology Support Specialist position provides standard desktop technical support to staff and students, aligning with the department's and University's goals. The role operates under general supervision, escalating unusual or exceptional issues to the supervisor. Key responsibilities include delivering excellent customer service, performing installation, setup, configuration, and ensuring network connectivity of university computing devices and peripherals. The position provides intermediate to advanced technical support and troubleshooting for all IT-related issues. It involves conducting research and analysis to resolve unique computing problems related to hardware, software, or system functional specifications. This role requires interaction with end-users to offer professional consultation on university computing systems, peripherals, software, and information security. Strong written, oral, listening, and interpersonal skills are essential. Monitoring email and ticketing systems to respond to user requests promptly is a key part of the job. The position also involves planning and implementing daily schedules within a team environment and following verbal and written directions. Coordination or participation with internal Information Technology staff for enterprise problem resolution is required, as well as managing the flow of information between users, IT, and other departmental technical support staff. Maintaining integrity and ethical behavior when handling confidential information is crucial. Additional responsibilities and duties may be assigned by the supervisor. Minimum Qualifications: Associate's degree in a related field or equivalent IT certifications with 2 years of related work experience or an equivalent combination of education and experience. Preferred Education and Experience: In addition to the minimum qualifications, a bachelor's degree and 5 years of hands-on desktop technical support experience are preferred. Prior experience should include familiarity with multiple operating systems, installation of current Microsoft Windows/Apple operating systems, equipment, and software. Excellent customer service skills with the ability to build customer relationships. Experience with ggLeap esports venue management software or esports related game titles and software. Important Message: 1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public. 2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE , including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator .