Senior Manager, Workforce Management Industrial Engineering - Military Veterans
at CVS Health
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary:
The senior manager for Workforce Management Industrial Engineering will lead the development and maintenance of engineered labor standards to support the staffing needs in the field including annual planning activities, routine validations, analysis for decision support, and planning for special projects. The successful candidate will have a strong executive presence, exhibit a deep understanding of the business, and facilitate cross-collaboration between finance, operations, and WFM teams to deliver accurate labor standards and labor impacts.
Lead quarterly business reviews with internal business partners to align on upcoming work, support discovery of new projects, and provide insights into WFM.
Support annual and quarterly refreshes of the retail labor budget with updated engineered labor standards.
Provide recommendations and insights on labor requirements to support key senior business partners, company strategies, and industry changes.
Engage with key business partners to understand changes in the business and potential impacts on labor.
Provide expert knowledge on workload implications in support of new initiatives led by business partners and senior leaders.
Manage incoming requests and timelines for regularly cadenced budget refreshes, ad hoc requests, business initiatives, projects, and team development.
Develop roadmap and strategy to build accurate workload to reflect the work required of our store colleagues.
Collaborate with the broader Workforce Management team to update labor budgets, demand, and scheduling to support business initiatives.
Lead and develop a team of Managers and Sr Analysts
Primary responsibilities
Lead the creation, maintenance, and validation of engineering labor standards required to identify workforce needs across retail.
Engage with business partners and senior leaders to ensure alignment of workload with operational needs, company strategies, and financial targets.
Serve as a subject matter expert on store workload implications to support strategic business and operational decisions.
collaborate with Workforce Management team on labor budgeting, demand shape, scheduling, and field engagement on workload changes.
Develop a high-performing team to support business relationships and technical expertise required to maintain engineered labor standards.
Required Qualifications
8+ years of total business experience
8+ years of experience leading cross-functional teams and initiatives with a high degree of complexity
8+ years influencing with and without authority.
8+ years leveraging data to support strategic plans and return on investment.
8+ years’ experience working with a team to prioritize work based on skills, needs, timelines, etc.
8+ years’ experience building high-performing teams.
8+ years’ experience engaging and inspiring a team to reach optimal business outcomes together.
Familiarity with workforce management processes and extensive knowledge of retail business operations
Advanced skills in MS Office
Ability to travel up to 25% of the time, based on business needs.
Preferred Qualifications
MOST Certified
10+ years of total business experience
10+ years of experience leading cross-functional teams and initiatives with a high degree of complexity
10+ years developing strategies to mobilize the business to achieve goals and outcomes using innovative solutions.
10+ years influencing with and without authority.
10+ years leveraging data to support strategic plans and return on investment.
10+ years’ experience working with a team to prioritize work based on skills, needs, timelines, etc.
10+ years’ experience building high-performing teams.
10+ years’ experience engaging and inspiring a team to reach optimal business outcomes together.
Proven ability to deliver results in complex, fast-paced environments.
Proven ability to develop and lead planning initiatives with a track record of successfully executing on established goals and objectives.
Proven ability to deliver high quality professional communications, presentations, responses, and analyses on a wide range of requests by working quickly, independently and with minimal direction.
Highly responsible and accountable for building strong business value.
Consistently leads by example.
Strong negotiation, interpersonal, written, and verbal communication skills
Broad mindset with an ability to consider the long-term execution of strategy as well as the short-term detail-oriented steps needed in developing solutions.
Proven ability to exhibit model professional behaviors that are consistent with collaborating with senior leadership and that demonstrate a strong bias for inclusion, collaboration, building trust, driving for and delivering results as well as supporting innovation and change.
Advanced knowledge of workforce management processes and extensive knowledge of retail business operations
Knowledge of or certification in Lean Six Sigma practices a plus
Familiarity with StandardsPro is a plus.
Master's degree preferred.
Education
- Bachelor's Degree
Pay Range
The typical pay range for this role is:
$82,940.00 - $182,549.40
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
RI
At CVS Health we are transforming health care with a shared purpose: Bringing our heart to every moment of your health™
With 300,000 dedicated colleagues including veterans, service members, Guard and Reserve, and military spouses, we are improving the health of communities across America.
We recognize the value of military service and know that the skills and experience our nation's veterans and military spouses possess are unparalleled. As a CVS Health colleague, you’ll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone’s life, including your own.
As an enduring partner with Military Spouse Employment Partnership for 20 years, we’re committed to providing long-term career potential, opportunity, and support for military spouses.
Corporate Fellowship Programs
Transitioning Service Members - For transitioning service members and Coast Guardsmen within 180 days of separation from service interested in SkillBridge programs, please reach out to YourNextMission@CVSHealth.com to learn about the career tracks that we host participants in.
Accommodation Statement
We provide reasonable accommodations to individuals with disabilities as needed. To request an accommodation – including a qualified interpreter, written information in other formats, translation or other services – please email AdviceandCounsel@cvshealth.com or call 877-805-9511. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.
EEO Statement
CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT.
Military Spouses - We offer programs throughout the year and have partnered with Hiring Our Heroes to offer a 12-week paid fellowship for military spouses. During this time, you will receive professional training and hands-on experiences across CVS Health enterprise to quickly build your network and showcase your skillset. If you are interested in Military Spouse Fellowship programs, please reach out to our partners at Hiring Our Heroes.