BENEFITS ANALYST 3 - RASC - SURVIVOR BENEFITS - Military Veterans

BENEFITS ANALYST 3 - RASC - SURVIVOR BENEFITS

Location: Oakland
Job ID: 73192

Job Posting

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Department Overview

The Retirement Administration Service Center (RASC) counsels members of the University as they transition into retirement and provides long-term pension and retirement health benefits support.

Position Summary
Uses skills and experience as a seasoned, experienced professional with a comprehensive understanding of employee benefits practices and University policies and procedures. Demonstrates good judgment in selecting methods and techniques for obtaining solutions and developing recommendations relative to employee benefits programs where analysis of situations and data requires a review of a variety of factors. General instructions may be provided on new assignments, projects and initiatives. Please note this is a hybrid position.

Key Responsibilities

25% Analytical Excellence Supports the compilation of weekly, monthly, or quarterly reports. Supports supervisor and manager in conducting quality assurance and other mechanisms (i.e., reporting scorecards, dashboards, etc.) to identify customer satisfaction levels and seeks improvement as needed.

25% Operational Excellence Collaborates with supervisor and manager to build a culture of delivering exemplary service to internal and external clients and to support strategies focused on operational excellence and process and/or workflow improvements. Works closely with supervisor and manager (and other RASC leaders) to ensure that department goals, performance targets are met while maintaining compliance with Plan policy and budget. Always considers the customer's point-of-view and anticipates customers' needs when dealing with complex written and verbal inquiries from both internal and external clients. Stays current on industry trends, departmental policies and procedures and applies accordingly. Recommends improvement to system processing and changes to the Plan and regulations.

20% Training and Development Confers with supervisor and manager to identify, recommend, and may provide the appropriate training to further staff development and on-the-job performance. Supports supervisor and manager in facilitating staff cross-learning across lines of business (i.e., member services, retirement, health and welfare and benefits administration units.). Supports supervisor and manager in facilitating team development functions, which may include attending pre-hire group interview sessions, onboarding, and mentoring new staff.

15% Customer Service Excellence Serves as a 'change agent, champion or initial adopter' who embraces change and encourages colleagues to support pending or newly implemented change initiatives. Takes ownership and is accountable for the member experience, follows through with direct member communication. May support supervisor and manager in developing back-up plans to ensure adequate staff coverage during peak periods, such as holidays. Establishes and builds rapport/relationships with members and colleagues within and outside of RASC. may include attending pre-hire group interview sessions, onboarding, and mentoring new staff.

15% Key Relationships: