UC L2 Engineer (Must have Contact Center experience) - Military Veterans
at World Wide Technology
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- Qualified candidates will have 2 to 5 years of hands-on Cisco UC experience.
- Candidate must have experience with the following:
- Cisco Unified Communications Manager
- Cisco Unity Connection
- Cisco IOS Voice Gateways
- Cisco Unified Border Element (CUBE)
- Cisco Instant Messaging & Presence (Jabber)
- Cisco Expressway C/E
- Webex Calling
- LDAP Integration
- Cisco Unified Contact Center Express (UCCX
- Candidate must have hands-on experience with one of the following technologies:
- Cisco Unified Contact Center Enterprise (UCCE)
- Webex Contact Center (WxCC)
- Webex Contact Center Enterprise (WxCCE)
- Cisco Packaged Contact Center Enterprise (PCCE)
Specialized Knowledge, Skills, and Abilities
- Additional knowledge in the following areas would be ideal but not required.
- Calabrio One
- Bucher and Suter
- Acqueon
- Google CCAI
- Contact Center Scripting and Call Flows
#LI-PR1
- Review and validate understanding of customer environment requirements
- Ability to read and understand a Statement of Work
- Ability to read and understand Low Level and High Level Design Documents
- A self-starter that can work remotely with little supervision
- Follow WWT standards for design documentation
- Review and recommend process changes
- Manage, troubleshoot, and configure all components of a Cisco UC system
- Review, audit, and approve Change Management
- Attend and occasionally lead customer facing meetings/discussions
- Understanding of networking protocols
- Ability to work within Service Now ticketing system
- Open and manage supports cases that require vendor escalation (TAC Cases, Calabrio, Microsoft) etc.
Bengaluru, KA
At WWT, we use a proven and innovative approach to help our customers discover, evaluate, architect and implement advanced technology lab testing in our Advanced Technology Center and deploy their solutions rapidly through our global integration centers. But what truly sets us apart is our extraordinary team of highly certified professionals, every one committed to our customers’ long-term goals and success.
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