Bus Controller - Military Veterans

SALARY

$51.505

POSITION SUMMARY

Monitors buses along the service routes. Facilitates and supervises communications, coordinates the restoration of service for buses and appropriate personnel, keeps the public informed of any service disruptions. Assists Control Center Managers in providing timely, accurate, and consistent information to Authority personnel. Performs observations of line service issues to gather information used in validating data in CleverCAD and recommending process improvements for Bus Operators and Bus Service Management.
PRIMARY RESPONSIBILITIES

• Coordinates activities with police departments, fire departments, public utilities, outside agencies and departments within the Authority to utilize its services to restore service operations in a safe, timely and efficient manner.
• Recommends and advises Authority management of enhancements in processes and procedures that assist in the strategic management of Headway, Big Gap and Bus Bunching issues.
• Develops the most efficient solutions to bus bunching, big gaps and headway action to Bus Operators remotely via CleverCAD.
• Identifies all routes with real-time service reliability problems.
• Communicates with bus service managers to effectively deploy resources.
• Directs Bus Operators via CleverCAD with route and direction changes.
• Assist Bus Operators in troubleshooting techniques and correcting defects and notifies appropriate personnel to also assist with the correction of defects or assist in removal of equipment when necessary. Utilizes CleverCAD and Maintenance Management Information System (MMIS).
• Maintains logs, delay sheets, and prepares other required documents. Must be able to operate a computer terminal to input or retrieve pertinent data.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Reporting to this position may include the following jobs:

Job Title

CHALLENGES

• Must be able to handle multiple tasks simultaneously.

EDUCATION/EXPERIENCE REQUIREMENTS

• One (1) year of CTA Bus Operations experience in a capacity as a Bus Supervisor / Instructor, or one (1) year of CTA Bus Operations experience as a Pool Bus Supervisor / Pool Bus Instructor, five (5) years of CTA Bus Operations experience as a Bus Operator or five (5) years of external experience in Bus Operations in a Bus Supervisory role.
• Bachelor's degree in Transportation or a related field preferred.
• Required to submit and pass drug and alcohol testing.
• Required to pass certification/re-certification test(s).
• Required to pass Incident Command trainings

PHYSICAL REQUIREMENTS

• Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.

KNOWLEDGE, SKILLS, AND ABILITIES

• Detailed knowledge of computers to input and retrieve pertinent data.
• Detailed knowledge of the characteristics of the various types of revenue equipment.
• Detailed knowledge of restoration techniques and city boundaries.
• Detailed knowledge of bus and rail operations.
• Detailed knowledge of troubleshooting and restoration of service techniques.
• Working knowledge of the bus routes and street patterns, operating regulations, and scheduling techniques.
• Working knowledge of the Authority's fare structure.
• General knowledge of bus operations equipment.
• Good verbal and written communication skills suitable for providing clear and concise radio communication and public address announcements.
• Ability able to write and express oneself in a clear, logical, and comprehensive manner.
• Ability to document occurrences or events in a chronological order.
• Ability to develop and maintain effective working relationships with Authority personnel and outside agencies.
• Ability to read and interpret all scheduling related material.

WORKING CONDITIONS

• General office environment.
• Works various days and hours as assigned.
• Must be available to respond to calls or email inquiries outside regular work hours.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

• Standard office equipment.
• Personal computer and related Control Center software and equipment.