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Front End Service Supervisor, Boise, ID - Military Veterans

at Albertsons

Service Supervisor

Job Description

Reports To: Front End Manager

Position Type: Hourly

Location: Retail Store

Department: Front End

Date: June 2023

About the Intermountain Division

Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each associate are both recognized and valued.Bring your energy and unique perspective to the IntermountainDivisionandyou willhave the opportunity to grow with us professionally and personally.You willbe part of a team that genuinely cares about helping you succeed.You willwork alongside talented colleagues, many of whom build long careers while progressing through multiple roles and making a difference in our communities.

Albertsons Companies is working to become the favorite food and drug retailer in every market it serves. The organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing plants with over 250,000 employees across 34 states and the District of Columbia. The company is publicly traded with supermarkets across the country that includes Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs, ACME, Jewel-Osco, Lucky, Shaw's, Star Market, Super Saver, United Supermarkets, Market Street and Amigos.

PURPOSE:

Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front End Clerks, Courtesy Clerks, and Customer Service Clerks.

DUTIES & RESPONSIBILITIES:

• Handles customer relations in a positive manner, including effective resolution of customer complaints.

• Provides fast, friendly, courteous and excellent customer services, handles customer relations, performs checking duties and supervisor functions on cash registers when necessary, and engages in suggestive selling and other sales techniques.

• Serve as overflow cashier as necessary.

•Directs and supervises front end activities including: monitoring customer traffic and service level, coordinates and implements front end and service programs, ensures cleanliness, safety and appearance of Front End physical area, and monitors inventories and ordering Front End supplies and merchandise.

• Ensures front end is operational and that it projects a positive image.

• Handles and is accountable for cash flow and controls including: safe transactions, loans and pick-ups, cash register tills, approving checks, rain checks and refunds, and monitoring checker money handling procedures.

• Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other emergencies.

• Responsible maintaining a constant awareness of customer and employee safety.

• Enforces dress and grooming standards for all employees.

• Supervises store employees in the presences or absences of Store Manager.

• Responsible for handling emergencies, customer complaints, employee, or customer accidents according to company guidelines and policies.

• Responsible for afternoon replenishment of out-of-stock shelf conditions where necessary or as assigned.

• Position is high stress and requires a high degree of flexibility.

• Performs complete store walks, delegate tasks and follows through to ensure completion as assigned.

• Monitors in stock conditions and replaces product as needed.

• Assists in maintaining a clean and safe work environment within the store.

• Responsible for performing basic cash-office functions.

• Responsible for compliance to company policies and procedures.

• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.

• Other necessary and required duties as directed or required.

Job duties and responsibilities may vary by location and employees may be assigned duties and responsibilities in addition to those listed above.

GENERAL REQUIREMENTS:

The following describes the general qualifications and physical, sensory, and mental abilities normally associated with performing the essential functions of this position:

• Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure.

• Ability to deal with the public and project a positive image.

• Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.

• Ability to stand or walk for long periods of time.

• Ability to move quickly.

• Ability to operate and troubleshoot PCs and check stand equipment such as printers, scales, public announcement equipment, scanners, and cash registers.

• Ability to supervise.

• Ability to analyze and gather facts for recommending disciplinary action and make decisions.

• Mental alertness is necessary to ensure safe and accurate completion of work activities.

• Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.

• Ability to present a positive image to the public.

• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.

• Knowledge of basic mathematics and weights and measures.

PHYSICAL REQUIREMENTS:

The following attempts to communicate the traditional physical demands associated with this position:


Seldom: 1-2 hours, Occasional: 3-4 hours, Frequent: 5-6 hours, Continuous: 7+ hours (Based on an 8 hour workday.)

• Squat/Kneel: Seldom

• Bend/Stoop: Occasional

• Lift/Carry: Occasional/carry 5-50 lbs.

• Push/Pull: Occasional, push/pull 10-300 lbs. dollies/shopping carts depending on amount of product on dolly/in shopping cart lbs. will increase

• Twist/Turn: Occasional

• Grip/Grasp: Frequent

• Reach: Frequent

• Stand/Walk: Continuous

Job duties and responsibilities may vary by location and employees may be assigned duties and responsibilities in addition to those described above.

* The Company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

ALBERTSONS SAFEWAY AND WHY YOU WANT TO JOIN US:

Albertsons Safeway has always been a people-oriented business, and thoughtful people practices remain a core element of our company's philosophy. As friendly, enthusiastic individuals who enjoy offering customers an exceptional shopping experience, we provide world-class customer service each and every day.

We provide a variety of benefits including:

• Great pay

• Flexible schedule

• Training

• Opportunities for career development

• Health and welfare benefits for eligible employees

• Leisure time activity discounts

WORK ENVIRONMENT:

Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environment with varying temperatures

Job duties and responsibilities may vary by location and employees may be assigned duties and responsibilities in addition to those listed above.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.

** The Company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

Boise, ID

Albertsons

Albertsons Companies is a leading food and drug retailer that operates stores across 34 states and the District of Columbia with more than 20 well-known banners including Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets and Balducci's Food Lovers Market. The Company is committed to helping people across the country live better lives by making a meaningful difference, neighborhood by neighborhood.

We believe that diverse perspectives strengthen and enrich our stores, our company, and our society.  Diversity, equity, and inclusion is a component of our programs for recruitment, development and training of associates and leaders.  We provide opportunities for each person in our company to contribute their ideas, talents, and enthusiasm to the company’s success. Associates can participate in various associate resource and network groups, such as Women’s Inspiration and Inclusion Network (WIIN), Hispanic Leadership Network, Asian Network, Albertsons African American Leadership Council, and Albertsons Pride Alliance. 

Who We Are Looking For 

Albertsons companies is seeking transitioning military service membersmilitary veterans and military spouses across the country who are looking to join an amazing company with a dynamic atmosphere that helps you learn and grow in all interest areas.  We offer an inclusive and diverse culture where leaders become lifelong allies, as well as amazing health and wellness benefits to keep you at your best- all with competitive compensation!  

Should I Apply?

Our diverse roles are nation-wide and provide opportunities in specialties such as:

·       Store operations

·       Warehouse

·       Pharmacy

·       Manufacturing

·       Digital atmosphere

·       Technology

·       Corporate

What Happens After I Apply?

Once you click ‘Apply Now’ on an Albertsons job posting, you will be re-directed to fill out an application on our career page.  In order to be considered for next steps, please complete the application on Albertsons’ career page and make sure you have an updated resume uploaded to your RecruitMilitary profile.  Once we review your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.

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