Service Manager- Doggett Machinery Services Lufkin, TX - Military Veterans
at John Deere
Service Manager
Classification
Exempt
Job Summary
This position will include maintaining a schedule of shop and field work, assigning personnel to specific work orders and providing direction to Service Technicians in the repair of equipment.
Essential Functions
- Supervise all Service Department personnel.
- Supervise the opening and closing of work orders for control of each shop job.
- Manage the budget and oversee forecasting.
- Profit and Loss (P&L) accountability.
- Maintain and monitor detailed records of time and performance of Service employees.
- Stays current on product improvement programs.
- Order and maintain needed shop supplies.
- Monitor customer satisfaction through phone calls and on-site visits.
- Coordinate with parent company on programs, warranties and technical machine problems.
- Interview and select qualified personnel.
- Report status of shop goals and objectives achievement to Regional Management.
- Assist in planning and developing service marketing programs.
- Supervise work of Customer Support Advisors and provide support.
- Act as site safety coordinator in conjunction with Human Resources.
- Monitor training needs and provide for the delivery of such training as required.
Qualifications
- Two-year certificate from college or technical school and/or five years of related experience as a manager in similar environment preferred.
- Strong business acumen and PC proficiency required, particularly in MS Office applications.
- Excellent communication and customer service skills required.
- Knowledge of company specific software.
The Service Manager must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.
Doggett is an Equal Employment Opportunity Employer
#tech
United States / Remote
We at John Deere are passionate about finding a way to give back to those who have served our Country. Working for a John Deere dealership or factory is bigger than just a job. It's growth in oneself, on a path to achieving all you hoped to accomplish. It's pride in your community, from the first customer you serve to supporting the community. It's knowing that what you do helps to feed, clothe, and shelter the world. It all starts with you. Starting here. Starting now!
Interested in joining the industry's best? At John Deere, veterans will find:
• A higher sense of purpose – helping those the farmers and infra-structure workers that feed and shelter the world
• A team-based environment focused on supporting the customer
• A never-ending desire for continuous improvement - We are looking for leaders, change agents, different perspectives
• Market leading pay and benefits
John Deere actively welcomes transitioning active duty service members to participate in internship opportunities at our dealership and factory locations across the United States. Timing of the internship is mutually agreed upon between the service member, her/his commander. Potential opportunities include:
• Dealer technicians – Nationwide opportunities
• Factory production roles at 16 major facilities– assembly, welders, machinists, skilled trades
• Support roles – IT, supply chain, logistics, engineering, human resources
How to apply:
Check out our open opportunities to the right for more information and to apply.
Once you click ‘Apply Now’, John Deere will receive a notification with your information. In order to be considered for next steps, please make sure you have an updated resume uploaded to your RecruitMilitary profile. Once John Deere reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
Discuss Your Career Options with a Veteran at John Deere Today!
All interested service members and veterans can learn more and fill out a contact card at https://www.deere.com/MilitaryCSP. We will connect you with a John Deere veteran to discuss all potential options/matches.