Implementation Manager - Military Veterans

Combined Insurance, a Chubb Company, is seeking an Implementation Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

Job Summary

The Implementation Manager is responsible for facilitating the onboarding process of new customers. This role manages the overall timeline of key deliverables, facilitates communications internally and externally, and coordinates the setup of enrollment and administration of our benefits. The Implementation Manager works cross functionally to ensure a smooth and successful experience for our customers.

Responsibilities

• Support block of implementations under 5,000 lives for both Group and Voluntary benefits
• Single source of contact for clients, brokers, and external partners during the implementation process
• Coordinates with Sales, Underwriting, Enrollment Services and Operations to effectively execute on implementation sold strategy
• Offering a consultative approach to brokers and customers through their onboarding while demonstrating a solid knowledge of Chubb products and services including administration, billing, enrollment, and technology platforms
• Manage timeline of key deliverables to ensure enrollment and administration are setup
• Delivering exceptional and timely customer service when addressing questions and issues
• Interact with customers, brokers, enrollment partners, and technology vendors to establish and maintain positive relationships
• Displaying an understanding of interdependencies/relationship with other internal partners and build cohesive partnerships with internal and external customers
• Participate in VIP and Finalist presentations
• Promote innovation by supporting new products, platforms and processes in an effort to provide strong customer experience

• Relationship-Builder - Is helpful, respectful, approachable, team and service-oriented, building strong working relationships and a positive work environment; maintains an exceptional client service mindset.
• Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation.
• Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth
• Initiative: Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
• Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course
• Results Orientation: Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results
• Values Orientation: Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks "One Chubb"
• Detail Oriented - Has exceptional attention to detail and focus on accurate and timely delivery.
• Creativity - Possess the ability to analyze a situation and develop an alternative method for handling a situation when traditional methods aren't successful.

• Demonstrated analytical skills and knowledge base to consult with customers on insurance products
• Excellent interpersonal and communication skills both verbal and written, good presence, strong team player, encouraging, diplomatic and flexible with the ability to listen well, be persistent and patient in endeavoring to fully understand customer needs
• Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight
• Ability to prioritize and manage customer expectations accordingly

• Bachelor's degree or equivalent experience required
• Minimum of three years of insurance industry knowledge and experience in implementation, account management or project management is required. Group/Voluntary marketplace experience preferred
• Minimum of three years of experience successfully managing projects and/or stakeholders with and without direct authority strongly preferred
• Ability to thrive in a fast-paced and undefined environment
• Ability to effectively prioritize work as needed
• Ability to drive resolution to issues within the broader organization
• Ability to travel up to 10%