Community Health Manager - Bilingual - Military Veterans

Objective/Overview
CUHCC's Community Health Team is currently composed of three Community Health Workers who 1) conduct outreach activities to connect community members to CUHCC; and 2) deliver one-one CHW services, including health education, skill building self-management support and community connections.

The bilingual Community Health (CH) Manager oversees CUHCC's community outreach and partnerships, supervises the Community Health Worker team, manages the CHW internship program and coordinates health promotion programming. The manager demonstrates experience with and understanding of Community Health Workers and outreach activities and with program delivery. The CH Manager also provides CHW services including community outreach and a caseload of patients who receive one-on-one support with health education, home visits, self-management skill building and help with social needs.

The CH Manager provides leadership through training, mentoring, skills development monitoring, and programmatic oversight. This role collaborates internally with medical, dental and behavioral health staff and externally with community-based organizations to coordinate CUHCC's participation in place-based outreach and community events.

The CH Manager demonstrates an advanced level of communication and interdisciplinary collaboration, professionalism, and systems-based thinking with an emphasis on whole-patient care model, education, community, and organizational engagement to help meet strategic goals.

This position works generally Monday - Friday from 8:00am - 4:30pm, with the occasional evenings or weekend hours. This role spends 80% - 90% in person at CUHCC or in community settings.

Essential Job Functions

Manage Community Health Worker Team (60%)

• Serve as primary liaison between CHW team, the Quality Director and CUHCC's services lines to integrate CHWs into the implementation of quality priorities
• Lead hiring, onboarding, ongoing professional development and performance management of community health workers
• Provide daily supervision of CHWs including mentoring, training, and guidance to ensure successful implementation of CUHCC's CHW care model, accurate documentation and delivery of evidence-based practices
• Develop and update CHW workflows related to CHW service delivery
• Generate and analyze reports (dashboard and others) to monitor productivity (number of visits, quality metrics, etc.) to support CUHCC's strategic priorities and to fulfill grant reporting
• Manage CHW internship program: collaborate with universities and colleges, design and coordinate interns' experience, recruit and onboard interns, and evaluate the internship program

Manage external partnerships and internal programs and classes (20%)

• Manage CUHCC's presence at select community events
• Develop, maintain and serve as a liaison for place-based partnerships with community-based entities (e.g., UMN Mobile Health Initiative, Minneapolis Public Housing Authority, schools) where
• CHWs conduct health education and outreach activities
• Coordinate and oversee implementation of health promotion classes/groups for CUHCC patients and quarterly Patient Advisory Conversations

CHW Services (20%)

• Deliver CHW services to a small caseload of patients: provide health education, assist with self-management skill building (e.g., self blood pressure monitoring), identify social needs and help make community connections to address them

CUHCC reserves the right to change or add duties consistent with the job classification.

This position requires a background check, a negative TB test, and a Hepatitis B vaccination.

Required Qualifications

• Bachelor's Degree plus at least two years of experience or a combination of related education and work experience to equal at least six years.
• Written and spoken fluency in one or more of these languages: Spanish, Somali, Hmong, or Vietnamese
• Two or more years of experience managing / coordinating programs
• Two or more years of experience as a team lead and/or supervisor that includes supervision and training
• Related work experience including CHW service delivery, case management or related services in healthcare, social service, or community settings.
• MN CHW Certificate or achievement of MN CHW Certificate within 18 months of hire date
• Valid driver's license and access to transportation
• Proficient in computer applications such as Word, Excel, and PowerPoint

Preferred Qualifications

• Experience teaching or coordinating health promotion programs (e.g., Chronic Disease Self Management Program, Cooking Matters, etc.). Experience in data reports and analysis
• Experience in a healthcare setting including experience with electronic health records
• Excellent communication skills
• Demonstration of strong teamwork and team building skills