Field Support Specialist - Military Veterans
at EnerSys
EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.
This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.
EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
Job Purpose
Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service-related sales and service targets.
Essential Duties and Responsibilities
- Exercising discretion and independent judgment when dealing with critical matters within the organization
- Acts as service liaison with various departments
- Provides legal review to the service department in regards to service agreements, contracts insurance requirements and customer legal notices
- Review and assist with customer questionnaires and EnerSys polices
- Interpret and enforce work instructions
- Work closely with customer service manager/service operations to provide support
- Co-develop and implement the marketing strategy for assigned portfolios of products/services and contribute to the development of strategy on a higher level
- Define, plan, manage and coordinate assigned projects and ensure execution and delivery
- Conduct market research and competitor, supplier and customer analysis
- Identify business opportunities
- Manage the development and implementation of digital marketing
- Support and maintain relationships with existing customers
- Identifying new suppliers to build service offering as well as field questions and solve basic technical product issues
- Other duties and responsibilities may be assigned.
Qualifications
Minimum Qualifications
- 3-5 years of marketing/sales experience
- Previous Customer service experience
- Proficient in Microsoft Office
- Strong interpersonal skills
- Excellent communication and problem-solving skills
- Basic math skills.
Preferred Qualifications
- 4-year college degree in a related field
- BaaN and SAP experience.
General Job Requirements
- This position will work in an office setting, expect minimal physical demands.
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled
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EnerSys is the global leader in stored energy solutions for industrial applications. We complement our extensive line of motive power, reserve power, aerospace/defense and specialty batteries with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the Power/Full Solution for stored DC power products.
Join a Winning Team
EnerSys takes great pride in recognizing our military veterans for their service by offering positions within our organization in which they can utilize transferrable skills and expertise learned in the military.
In the US, we also incorporated our commitment to hire military veterans into our affirmative action plan as a way to show our continued support. Whether you are active, transitioning back into the workforce, veteran or military spouse, we support you.
Phoenix, AZ
Why Join EnerSys
EnerSys takes great pride in recognizing our military veterans for their service by offering positions within our organization in which they can utilize transferrable skills and expertise learned in the military. In the United States, we've integrated our dedication to hiring military veterans into our affirmative action plan, demonstrating our ongoing support. Whether you are active, transitioning back into the workforce, veteran or military spouse, we support you.
As a global company, we provide diverse career paths across the globe, spanning various fields. Our aim is to foster an environment that is both stimulating and fulfilling. Each employee is empowered to make an impact individually, while our collective efforts contribute to global change. Join us and experience a workplace where diverse perspectives are welcomed with enthusiasm, and where you can unleash your full potential for learning and growth. Some of the career opportunities we have available are in:
- Office
- Technical
- Field
- Production
- And more
Our Core Values
Our values symbolize the actions, attitudes, qualities and behaviors we use every day to ensure we are: "Powering the Future-Everywhere for Everyone". EnerSys aspires to achieve ONE EnerSys culture and become an Employer of Choice by ensuring:
1. Our values are well-understood at all levels of our company.
2. Our team leaders grasp the art of engaging their employees and embody the role of a people manager here at EnerSys.
3. Our employees' work is meaningful and purposeful and aligned with EnerSys' vision.
To learn more about our core values: https://rmvets.com/3JyfwR9
Diversity Equity & Inclusion
“Our company is committed to fostering a culture that deeply values and respects diversity and inclusion. Let’s work together peacefully and open our hearts and minds to a more just and fair society. While we can’t necessarily change the world, we can start here at EnerSys”, Dave Shaffer, President & CEO.
Benefits
The benefit program at EnerSys reflects our commitment to providing a choice of benefits that responds to the changing needs of our employees and their families. Some of the benefits offered include: health insurance, paid time off, pension plan, education reimbursement, and much more. In addition, we offer competitive salaries, service awards, recognition awards, career development programs, work/life balance and a fun/safe working environment.
Watch our YouTube video to learn why you should join a winning team: https://www.youtube.com/watch?v=TwnmIxrhnTk