Contact & Command Center Associate - Part Time - Military Veterans
at Whataburger
Welcome to Whataburger Careers!
Responsibilities:
- Serves as the first point of contact for Restaurant Operators and Above-Store Support who call/email the contact center.
- Provides customer support by handling inbound and outbound calls, emails, and chats.
- Tracks and provides metrics/data to management for reporting/dashboard. Analyzes customer issues to identify trends and make recommendations to improve customer satisfaction and reduce call volume.
- Resolves tickets and inquiries in a timely manner.
- Works with other team members to ensure that established customer Service Level Agreements (SLAs) are met.
- Escalates tasks to the appropriate internal team /department for case resolution as needed.
Key Skills:
- Call Center Operations
- Restaurant Operations
- Point-of-Sale (POS) Systems
- Data Analysis
- Customer Service
- Communication
Preferred:
- High school diploma/GED equivalent or equivalent work experience.
- 2+ years of Human Resources Customer Service administration work experience preferred.
San Antonio, TX
At Whataburger, we serve bold flavors and original recipes made to order, just like you like it! Our devotion to extraordinary hospitality and forging meaningful connections within our communities has led fans to Whataburger since Harmon Dobson served our first customer in 1950. Headquartered in San Antonio, Texas, we’ve stayed true to our roots while building sales of more than $3 billion annually across our 14-state footprint and nearly 1,000 locations (and growing!).
At Whataburger, it’s our people who define us. We take pride in our work, fostering an environment where we support and uplift each other and view serving our customers as a privilege. This dedication led us to be honored as a 2022 Top Workplaces Culture Excellence awardee. We invite you to become a part of our family, where we are determined to instill values and equip you with skills that will serve you well, regardless of where your path takes you. Join us, and let's embark on a journey that honors your service and propels you towards a fulfilling future.