Ld Dir, GenAI Copilot Delivery and Support Product Manager - Military Veterans
at CVS Health
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Job Description:
Assume a leadership role within Information Security & Technology Solutions team to oversee the advancement of M365 Copilot, Power Platform, and Power BI products, adhering to strict timelines while upholding exceptional quality standards. Develop the product vision and strategy by crafting scenarios that fulfill customer needs, generate business outcomes, and guide future product investments.
In your capacity as the Product Manager and Service Owner for the GenAI Copilot at CVS Health, you have a spectrum of responsibilities aimed at the seamless deployment, robust integration, and widespread adoption of this pioneering SaaS technology. Your mission includes optimizing the application of Microsoft Copilot, ensuring its value resonates clearly with stakeholders, and harmonizing its strategic trajectory with both vendor updates and the overarching objectives of the organization. Your leadership will be instrumental in steering the training and support team to guarantee a superior user experience, while concurrently collecting and interpreting user feedback to drive product evolution.
You'll have the opportunity to work together with internal teams, market-facing colleagues, and external partners to drive forward data-driven CoPilot adoption and strategies. Your role will involve championing best practices in usage and adoption excellence, while leading the advancement of Copilot solutions. By analyzing emerging trends, you will contribute to strategic planning efforts, shaping an AI strategy for employee engagement with Copilot. This strategy will align with future implementations and the overarching goals of CVS Health.
Required Qualifications:
Over 10 years of experience in Microsoft product management within software, encompassing digital transformation and software implementations for large organizations.
1 + years experience with GenAI technologies, including Microsoft 365 Copilot, Bing, ChatGPT and Google Gemini.
3-5 years of experience in Microsoft Power Platform, Power BI, Microsoft Dynamics 365 as a Technical Product Owner.
3-5 years experience in product and support organization ownership.
Experience in managing Microsoft enterprise-level CoPilot Licensing or other large-scale Microsoft licensing.
Key Responsibilities:
Proficiency with the Microsoft 365 CoPilot productivity suite and ecosystem.
Experience with Microsoft Master Agreements, contracting processes and regulations.
Proficient in change management, training, and strategies for user adoption.
Skilled in business intelligence, analytics, and problem-solving for data analysis.
Capable of translating data and feedback into continuous improvement and strategic planning.
Proficient at influencing and navigating complex organizational structures.
Proven track record of driving usage and adoption in business contexts.
Navigate CoPilot governance for the Power Platform and CoPilot applications reducing vulnerabilities.
Proven ability to manage day-to-day vendor relationships to foster productive partnerships.
In-depth understanding of data and information protection practices to safeguard sensitive information.
Strong knowledge of automation and system integration concepts to enhance operational efficiency.
Exceptional verbal and written communication skills.
Excellent interpersonal skills for effective engagement at all organizational levels.
Outstanding collaboration skills with a track record of successful stakeholder partnerships.
Education:
Bachelor degree or equivalent experience. Masters preferred
Pay Range
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Woonsocket, RI
At CVS Health we are transforming health care with a shared purpose: Bringing our heart to every moment of your health™
With 300,000 dedicated colleagues including veterans, service members, Guard and Reserve, and military spouses, we are improving the health of communities across America.
We recognize the value of military service and know that the skills and experience our nation's veterans and military spouses possess are unparalleled. As a CVS Health colleague, you’ll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone’s life, including your own.
As an enduring partner with Military Spouse Employment Partnership for 20 years, we’re committed to providing long-term career potential, opportunity, and support for military spouses.
Corporate Fellowship Programs
Transitioning Service Members - For transitioning service members and Coast Guardsmen within 180 days of separation from service interested in SkillBridge programs, please reach out to YourNextMission@CVSHealth.com to learn about the career tracks that we host participants in.
Accommodation Statement
We provide reasonable accommodations to individuals with disabilities as needed. To request an accommodation – including a qualified interpreter, written information in other formats, translation or other services – please email AdviceandCounsel@cvshealth.com or call 877-805-9511. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.
EEO Statement
CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT.
Military Spouses - We offer programs throughout the year and have partnered with Hiring Our Heroes to offer a 12-week paid fellowship for military spouses. During this time, you will receive professional training and hands-on experiences across CVS Health enterprise to quickly build your network and showcase your skillset. If you are interested in Military Spouse Fellowship programs, please reach out to our partners at Hiring Our Heroes.